When filing a written statement of unauthorized debit, can a financial institution charge you a return fee to process an ach that came from an account?
We have a husband and wife that are getting a divorce. The wife used the husband's debit card and now he wants to dispute the charges. We submitted the charge back and provisional credit was denied. We received documents from the merchant verifying the card info. Do we need to give him his money back and take the loss?
We issue MasterCard debit cards. If a customer disputes a transaction where a PIN was used per Reg E and MasterCard, can we assess the $50.00 dollar liability? Card wasn't lost or stolen.