Most Popular Technology Content
Consumer Liability Determined by Reg E or Visa?
02/25/2008
If a financial institution supplies Visa debit cards to customers and uses the Visa network, according to Visa the card holder has no liability for a fraudulent transaction unless it is PIN based, so would consumer liability be determined by Reg E or Visa? If Reg E overrules Visa guidelines in determining consumer liability how can Visa advertise zero consumer liability?
Debit Card Fraud - Provisional Credit Time Frame
02/25/2008
What is the longest amount of time we can take before giving the customer final credit or declining their request with fraudulent transactions on a debit card after provisional credit has been given?
ACH Stop Payments
02/18/2008
My question is regarding Reg E concerning the placement of stop payments on ACH items. I was told that stop payments need to be placed indefinitely. I would think this would be up to the customer. Why would it be regulation to place a stop indefinitely without a known dollar amount, especially if you continue business with the payee? If the amount is not available all transactions from the payee will be returned. How true are these statements concerning stop payments on ACH transactions?
Unauthorized Transactions- Police Report Required?
02/18/2008
If a customer's access device has been lost or stolen are we required to collect a police report from them for their unauthorized transactions?
Unauthorized POS Debit
02/18/2008
We have a POS debit coming through one of our accounts that was not authorized by the bank. It was declined NSF, but I am being told that we can not return a POS no matter what. In this case, the merchant forced the POS knowing that it was declined, so why should the bank have to pay for it? Where can I find the rules that govern this kind of transaction?