Most Popular Technology Content
Expired Debit Card - Stolen & Used
02/04/2008
A family member stole an expired debit card and has been using it undetected by the account holder the last year and a half. The expiration date is not validated at the ATM, so successful withdrawals were made. What is the bank's liability under Reg E?
Commercial Account unauthorized transactions
01/28/2008
Is a commercial account protected from unauthorized transactions? If a customer's account is hacked, and it is a commercial account, is there any recourse for the customer?
E-Sign
01/28/2008
We will begin implementing E-sign for our loan documents next year. In doing some research on this, one of the requirements is "consent to electronic records" which is a disclosure that the customer should "consent" to the electronic signatures. Is anyone currently using electronic signatures for loan documentation and if so, do you have a "disclosure" that the customer signs by a wet signature first before preceeding to the electronic signing ceremony? Is this disclosure provided by your LOS software or one you designed? ANy information would be helpful as I have not yet found a "sample" disclosure under 15 USC 7001(c) or under Texas law either (as I am in Texas). Would you be willing to share?
Reg E Foreign ATM dispute
01/28/2008
Our customer goes to a foreign ATM and attempts to withdrawal $300 but only received $200. We did a charge back for the difference, but the Owner of the ATM represents stating the cash was dispensed. At this point can we deny the customers dispute stating that the ATM showed the cash dispensed or do we as the issuing bank have to give the money to the customer and take a loss on the $100?
Email Newsletter
01/21/2008
We are considering sending an email newsletter to our customers with general financial news as well as product promotions. Can we send a first issue to all customers for whom we have email addresses without violating the CAN-SPAM regs?