If you have a customer with an ATM dispute claim, who has in writing stated that his wallet was stolen with his card, his PIN and his account number in it, are we allowed to reverse provisional credit under Reg E?
I have been dealing with fraudulent check card transactions for a while. But I have not found a definite answer to the following question. If a customer still has their card and they are claiming that they have fraudulent transactions in their account does the $50 and $500 liability still apply? Or is the customer not liable at all? If this is covered by Reg E where in the Reg is this covered? I would think with so many compromised cards they would address this issue a little more specific on the reg. If anyone has any opinions on the matter I would appreciate your input.
We have added the Multi-factor Authentication process to our website. We have decided to add a link to inform and educate our customers for the up-and-coming feature. Is adding the link enough or do we need to send out statement stuffers?
When a customer returns merchandise they purchased and requests a refund, how long does the merchant have to refund the customer and when should they come into their financial institution to make a Reg E claim?
If I sell gift cards at my teller window and/or at a merchant’s location, am I required to get new account data such as TIN and driver’s license numbers?