How can I completely eliminate risk from electronic banking channels?
A customer filed a dispute stating that her husband used her debit card while she was in jail. The transactions happened in November and she went to her branch in January to report the transactions. Under Reg E is she responsible for the charges?
This question is in regards to Reg E and a claim of unauthorized use of an ATM card. Our customer claims that their wallet with their ATM card and PIN was stolen while they were incarcerated. The customer alleges that they was incarcerated "sometime in June" and released in December. They are calling now, in January, claiming that they just discovered that the transactions had taken place. Can we send him a letter stating that he did not respond within the appropriate time frame and is therefore liable for the transactions?
A Customer is disputing unauthorized transactions that have taken place at the pump, but for those transactions you need the actual card. The customer claims they have the card and that someone must have got their account number. All the transactions have taken place at the pump in another state and the customer says they were not in another state. How can this be a valid dispute?
Are wire transfers that originate from the internet home banking covered by Reg E? Reg E says that wire transfers are not covered, but I'm wondering if that the request originates from home banking changes anything.