Is it legally acceptable to send out initial disclosures electronically and to forgo mail altogether?
I've been reading with great interest the two threads on BOL regarding the [Name of tax preparation service withheld] Prepaid Mastercards. We've had many questions already from customers and non-customers about getting cash advances from our branches with these cards. I am concerned particularly with the non-personalized cards (i.e., no owner name on the card) that are issued by [Name of tax preparation service withheld]. According to our information, these non-personalized cards are issued "on the spot" to the [Name of tax preparation service withheld] clients, with very little explanation. (They are given disclosures.) If a client wants to get a personalized card with their name, it takes several other steps and several more days to get the card. We believe we're mostly going to be seeing these non-personalized cards. Do we have the right to refuse to handle the non-personalized cards, especially for non-customers, or because the card is a Mastercard product are we required to accept them?
How can I completely eliminate risk from electronic banking channels?
A customer filed a dispute stating that her husband used her debit card while she was in jail. The transactions happened in November and she went to her branch in January to report the transactions. Under Reg E is she responsible for the charges?
This question is in regards to Reg E and a claim of unauthorized use of an ATM card. Our customer claims that their wallet with their ATM card and PIN was stolen while they were incarcerated. The customer alleges that they was incarcerated "sometime in June" and released in December. They are calling now, in January, claiming that they just discovered that the transactions had taken place. Can we send him a letter stating that he did not respond within the appropriate time frame and is therefore liable for the transactions?