Are Internet Banking and VRU transactions considered EFTs requiring a periodic statement to be sent to a customer each month in which one occurs?
Is there any question whether banks must turn over unused value left in an expired stored value card? Does it matter whether it was reloadable?
Our customers are being charged a fee to convert foreign currency to US dollars when they use an international ATM. This fee is charged by the network and passed on to our customers. Do we need to disclose this fee in our Reg E disclosure?
What does the FFIEC Guidance, "Authentication in an Internet Banking Environment" mean when it states that the principles should apply to all electronic channels?
I suspect that some of our customers are authorizing debit drafts over the phone and then saying that they are unauthorized and requesting that the check be returned. Is there any specific form that the customer should fill out in the case of debit drafts?