What recourse does the bank have regarding unauthorized ATM withdrawals? We have a customer whose debit card was used internationally with PIN to withdraw funds out of the ATM machine. The customer has the card in his possession and was not out of the country at the time.
Why were ATMs, debit cards, etc., excluded from the FFIEC Guidance and FAQ document? Aren't they also electronic banking channels?
What is the real status of image exchange?
Where may I purchase statement enclosures for Reg E's newest check conversion information?
Our e-newsletter program is brand new to us. If we provide a link to an external site that is not co-branded with our bank, are we required to have a speed bump? If so, what is the bare minimum we need to say? The reason I am asking is that we have a speed bump in place on our web site and it is quite lengthy. In this instance, if I were to add the speed bump, it actually has more content in it than our e-newsletter. I do receive e-newsletters from other banks and they do not have speed bumps. Since this area is new to us, I want to have policies in effect as we go forward.