Most Popular Technology Content
Free Checking with E-statements
11/12/2007
Our marketing department wants to increase the use of e-statements. They have proposed the following: Offer a free checking account which would have e-statements only. If the customer does not wish to have e-statements they would be charged for each monthly paper statement. I am thinking this would take away the availability to offer this as a free checking account.
Internet Banking Disclosures
11/12/2007
We are beginning the process of getting into internet banking. We are wondering if it is best to use a Bankers System Internet Agreement where the customer fills out an application or if posting the disclosure on the website is better? Also, if we have them fill out an actual application, do we still need to post it on the website?
Privacy Policy and Security Statement
11/12/2007
Is it required that we post a link to our privacy policy and security statement on our website? If so, where would I find the rules stating so?
Reg E Problems
11/05/2007
We have a customer that has filed several disputes along with a police report stating his card was stolen. After we provided him with provisional credit, his story changed with both us and the police. We know the disputes will be denied. Does the bank have any right to hold the provisional credit because of him falsifying statements?
Online Accounts & CIP
11/05/2007
We are looking at an e-banking product that allows accounts to be opened and funded without the customer ever coming into a branch. How do we satisfy the CIP requirements for account opening if we never meet them face to face?