This Excel document will assist in tracking NSF income, waived fees and losses.
BSA training in six different PowerPoint files so that it maybe customized to responsibilities.
A guide/checklist to regulatory requirements for various deposit products. This could be used for Quality Control, audit and training. for anyone in New Accounts.
After an audit there is a process of correcting errors. At times there are deadlines set, but extensions are needed to accomplish the task. This helps formalize the process so that corrective action is timely and high-risk issues do not go on uncorrected and making a problem worse.
This is a request form from a customer that all mail be held and to document the customer's awareness of their responsibilities.
This is a starter document dealing with Returned Mail. It includes procedures, a change of address form, a verification letter for the customer, a hold mail release and a log to track your returned mail.
These are Red Flag games to spice up training. This includes the Scrambler (find a word) and a Crossword Puzzle. There is also an Excel-based Red Flag Jeopardy game.
This form provides a customer receipt and detailed information about the transaction when counterfeit currency is confiscated from a deposit.
This form will assist tellers in researching cash differences quickly and thoroughly.
This is an auditing tool to look at signage and briefly understand the compliance culture and skillset of the branch employees.
A one-page matrix to assist in your overdraft protection program advertising.
AML risk analysis questions for individual relationships.
There are 17 documents to this Risk Management Program, starting with a policy and with documents to assess and evaluate risk.
The New Branch Project Log is a checklist defining duties to be completed by your executive level: Marketing, Human Resources, Operations, Facilities and more.
A checklist for evaluation of Merchant Check Capture vendors and their product offerings.
Ethics PowerPoint training for the board and senior management on topics including RESPA Section 8, Code of Conduct and Conflicts of Interest and the Bank Bribery Act.
An excellent overview of the diverse, but often overlooked, Hispanic market and possible solutions to marketing to Hispanics.
PowerPoint on risk rating customers.
Bank Secrecy Act/Anti-Money Laundering and OFAC PowerPoints to train your board of directors. There are two versions so that you can choose between more or less detail in the slides.
Katrina photos that may be used for flood, disaster recovery or other training.