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Exception Tracking Spreadsheet (TicklerTrax™)
Downloaded by more than 1,000 bankers. Free Excel spreadsheet to help you track missing and expiring documents for credit and loans, deposits, trusts, and more. Visualize your exception data in interactive charts and graphs. Provided by bank technology vendor, AccuSystems. Download TicklerTrax for free.

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FTC alert on scam targeting veterans

Debit and credit card issuers should be aware that customers who are veterans may contact them about being scammed by crooks using a phony telephone line to pose as representatives of the Department of Veterans Affairs' Veterans Choice Program (VCP). The VCP is a VA initiative the allows certain eligible veterans to use approved health care providers outside the VA system. The legitimate program uses a toll-free number starting with 866. According to a Federal Trade Commission alert, the scammers set up a phone line with the same number, starting with 800. When a veteran dials the bogus line, a message reports the veteran is entitled to a rebate if he or she provides a card number. An unauthorized charge is posted to the veteran's card account, and the veteran has to cancel the card.

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