Exception Tracking Spreadsheet (TicklerTrax™)
Downloaded by more than 1,000 bankers. Free Excel spreadsheet to help you track missing and expiring documents for credit and loans, deposits, trusts, and more. Visualize your exception data in interactive charts and graphs. Provided by bank technology vendor, AccuSystems. Download TicklerTrax for free.
CFPB highlights servicemember complaints
The Bureau has released its 2018 Complaint Snapshot, with a national overview of servicemember complaints and complaint information by state. There were 33,984 complaints received in 2018, an increase of 12% over those received in 2017.
At the national level, the top five financial product complaints of servicemembers in 2018 matched those of non-servicemembers, with credit or consumer reporting at the top of the list (38% of all complaints), followed in order by debt collection, mortgage-related problems, credit cards, and checking or savings accounts. Within those products or services, the top issues reported were:
- Credit or consumer reporting: Incorrect information on reports (54%)
- Debt collection: Attempts to collect debts not owed (40%)
- Mortgages: Trouble during payment process (45%)
- Credit card: Problem with a purchase shown on statement (26%)
- Checking or savings: Managing an account (58%)
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