How to gain more from operational risk management practices.
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$1.8M in refund checks sent to defrauded consumers
The Federal Trade Commission has announced it is mailing 79,771 refund checks totaling over $1.8 million to consumers who signed up for “risk-free” trial offers for skin care products, but were enrolled in negative option programs with recurring monthly charges. A Complaint filed by the FTC in June 2015, charged seven individuals and 15 companies with selling Auravie, Dellure, LéOR Skincare, and Miracle Face Kit branded skincare products through deceptive “risk-free trials.” According to the FTC, the defendants convinced consumers to provide their credit card information, purportedly to pay nominal shipping fees, but instead used it to impose unauthorized monthly charges for unordered products.