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Office Depot customers receive $34M in refunds

The Federal Trade Commission is sending refund checks totaling more than $34 million to consumers who allegedly were tricked by Office Depot, Inc. and a software provider into buying computer repair products and services. Office Depot paid $25 million while its software supplier, Support.com, Inc., paid $10 million as part of a 2019 settlement with the Commission. The FTC alleged that Office Depot and Support.com configured a virus scanning program to report that it found symptoms of malware or infections—even when that was not true—whenever consumers answered yes to at least one of four “diagnostic” questions. The false scan results were then used to persuade consumers to purchase computer repair and technical services that could cost hundreds of dollars. Over 541,000 checks averaging $63.35 will be sent.

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