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Exception Tracking Spreadsheet (TicklerTrax™)
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Bureau updates mortgage servicing guide

The CFPB has posted an updated version of its Mortgage Servicing Small Entity Compliance Guide. The August 4, 2021, version of the Guide incorporates references to the most recent Mortgage Servicing Rules. The updates provide an overview of the 2021 Mortgage Servicing COVID-19 Final Rule and 2020 Mortgage Servicing COVID-19 Interim Final Rule provisions, and identify the areas of the underlying Mortgage Servicing Rules that are impacted by these Rules.

The latest version of the guide also updates the discussion of the servicing file requirements under the existing Mortgage Servicing Rules to provide guidance about compliant use of multiple electronic systems.

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