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Exception Tracking Spreadsheet (TicklerTrax™)
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FTC returns nearly $60 million to Amazon drivers

On Tuesday, the Federal Trade Commission announced it had sent almost $60 million in checks and PayPal payments to drivers who had their tips illegally taken by Amazon.

From late 2016 through August 2019, Amazon had asked customers placing orders with Amazon Prime Now or AmazonFresh services how much they wanted to tip the courier, and told customers that "100 percent of the tips are passed on to your courier." But, according to the FTC's February 2, 2021 press release, Amazon pocketed much of those tips.

The FTC has sent over 139,000 checks and 1,620 PayPal payments totaling $59,600,593 to Amazon Flex drivers who had $5 or more taken from them. The largest payment is $28,255, and the average is $422.

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