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Yesterday, OCC Bulletin 2024-1 announced the publication of answers to frequently asked questions about the State Small Business Credit Initiative 2.0 (SSBCI) based on the facts and circumstances presented in the questions.

The FAQs do not introduce new policy or guidance and are based on previously communicated policy, guidance, and interpretations.

The Consumer Financial Protection Bureau has announced its adoption of a final rule to adjust for inflation the maximum amount of each civil penalty within the CFPB’s jurisdiction. The adjustments are required by the Federal Civil Penalties Inflation Adjustment Act of 1990 (Inflation Adjustment Act), as amended.

The changes are effective January 15, 2024. The inflation multiplier used this year was 1.03241. The Bureau's notice has been published at 89 FR 1787 in the January 11, 2023, Federal Register.

The Federal Reserve Banks made public eight Community Reinvestment Act compliance evaluations in December 2023. Six of those evaluations were rated "Satisfactory." We congratulate two banks that earned ratings of "Outstanding" on their evaluations (links are to the public portion of the evaluations):

• Dokotah Bank, Aberdeen, South Dakota
• Heartland Bank, Whitehall, Ohio

The CFPB on Friday announced its publication of Issue Spotlight: Federal Student Loan Return to Repayment, on the CFPB’s oversight of student loan servicing practices in the early months of the resumption of federal student loan repayments after over three years of a payment pause due to the COVID-19 emergency.

• Long hold times and abandoned calls: The report finds that borrowers are frequently forced to wait on hold for more than an hour when calling their servicer, and many give up without ever receiving assistance. Many servicers were able to boost their financial performance by dramatically reducing staffing during the pandemic. However, servicers have not met the foreseeable borrower demand for help with their loans.
• Significant delays in processing income-driven repayment plan applications: Millions of income-driven repayment plan applications were submitted between August and October 2023. As of late October, servicers reported more than 1.25 million pending income-driven repayment plan applications – with more than 450,000 of those applications pending for more than 30 days with no resolution. Processing times vary across servicers, with some servicers taking five times longer than others to process applications.
• Inaccurate and untimely billing statements: Borrowers are receiving faulty and confusing bills from servicers. Errors include listing premature due dates before the end of the payment pause, inflating monthly payment amounts due to the servicer using outdated poverty guidelines, or using the incorrect income when calculating a borrower’s new income-driven repayment plan payment. These mistakes can cause significant borrower confusion, and can further strain the servicers’ resources by forcing borrowers to contact their servicer to resolve the errors.

The Federal Trade Commission has announced it has joined the State of Connecticut in filing a complaint against auto dealer Chase Nissan LLC d/b/a Manchester City Nissan, its owner, and key employees, for systematically deceiving consumers about the price of certified used cars, add-ons, and government fees.

The complaint alleges that the dealership, in addition to deceiving consumers, regularly charges them junk fees for certification, add-on products, and inflated government charges without the consumers’ consent, sometimes costing them thousands of dollars in unwanted and unauthorized charges.

Connecticut also alleges that all these practices are deceptive or unfair under Connecticut law.

The FDIC has released a list of 68 banks whose evaluations of compliance with the Community Reinvestment Act were recently made public. We congratulate four banks on the list whose evaluations were rated Outstanding:

• West Bank, West Des Moines, Iowa
• Pioneer Bank, Albany, New York
• Montecito Bank & Trust, Santa Barbara, California
• Genesis Bank, Newport Beach, California

First Trust and Savings Bank, Coralville, Iowa, received a "Needs to Improve" rating. The remaining 63 banks' evaluations were rated Satisfactory.

The CFPB emailed a reminder yesterday that it opened the filing period for HMDA data collected in 2023 on January 1, 2024. Submissions will be considered timely if received on or before Friday, March 1, 2024.

The OCC has released CRA evaluations for 25 OCC-supervised institutions whose evaluations became public in December 2023.

Of the evaluations listed, 18 are rated satisfactory, and the following seven are rated outstanding:

• BMO Harris Bank, NA, Chicago, Illinois
• Catalyst Bank, Opelousas, Louisiana
• Citizens National Bank of Albion, Albion, Illinois
• First National Bank Colorado, Las Animas, Colorado
• Geddes FS & LA, Syracuse, New York
• Lone Star National Bank, Pharr, Texas
• Sunrise Banks, NA, Saint Paul, Minnesota

The FDIC has released a list of enforcement actions it took in November 2023.

• Horicon Bank, Horicon, Wisconsin, was assessed a $23,000 civil money penalty for engaging in a pattern or practice of violations of the Flood Disaster Protect Act and FDIC regulations.
• Removal and Prohibition Orders were issued against:
  • Sheree Leanne Carter, formerly a teller at Rockland Trust Company, Rockland, Massachusetts, after the FDIC found, and Carter neither admitted nor denied that over a span of 16 years she stole funds from the bank by taking cash from her teller drawer and cash intended for the bank's ATMs. manipulated the bank's systems and records to create fictitious transactions before audits and to cancel those transactions after the audits were completed, to avoid detection and conceal her embezzlement for personal gain of approximately $430,000.
  • Lladira Hernandez, formerly a client success representative at Central Valley Community Bank, Fresco, California, after the FDIC determined, and Hernandez neither admitted nor denied that, between May and August 2022, she initiated unauthorized ACH debits from four separate customers; and also fraudulently created an online banking profile for a customer, linked her own accounts to it and, after
    resigning from the bank, initiated unauthorized transfers.
  • William J. Burnell, formerly the chief credit officer of NBC Bank, New Orleans, Louisiana, after the FDIC determined, and he neither admitted nor denied, that during 2015 and 2016 he approved loans to borrowers that he knew were not creditworthy. An earlier Order for Assessment of a Civil Money Penalty against him was terminated.
• Cease and Desist Consent Orders were issued to Peoples Bank, Munster, Indiana; Commenity Servicing, LLC, Columbus, Ohio; First Fed Bank, Port Angeles, Washington; Liberty Bank, Inc., Salt Lake City, Utah, and; Brighton Bank, Brighton, Tennessee.

The OCC, Federal Reserve, and FDIC yesterday published [88 FR 89489] a joint notice and request for comment on proposed revisions to the reporting forms and instructions for the Call Reports and the FFIEC 002 relating to the reporting on (1) loans to nondepository financial institutions and other loans, (2) guaranteed structured financial products, and (3) proposed long–term debt requirements. The proposed revisions to the FFIEC 002 report form and instructions relate to the reporting on the loans to nondepository financial institutions and other loans. These proposed changes apply to all three versions of the Call Report (FFIEC 031, FFIEC 041, and FFIEC 051) and to the Report of Assets and Liabilities of U.S. Branches and Agencies of Foreign Banks (FFIEC 002), as applicable.

In addition, the agencies are requesting comment on a proposal to adopt ongoing standards for electronic signatures to comply with the Call Report signature and attestation requirement.

These proposed changes would be effective as of the June 30, 2024, report date, except for those related to the proposed long–term debt requirements, which would take effect the same quarter as the effective date of any final rule on such requirements.

Redlined copies of the FFIEC 031, FFIEC 041, and FFIEC 051 Call Report forms showing the proposed changes and the related draft reporting instructions will be available on the FFIEC’s webpages for these reports, which can be accessed from the FFIEC’s Reporting Forms webpage.

Comments must be submitted by February 26, 2024.

• FDIC Financial Institution Letter FIL-68-2023.