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11/01/2024

VyStar Credit Union fined $1.5M for botched systems conversion

The CFPB yesterday announced action against VyStar Credit Union for harming consumers through its botched rollout of a new online banking system. In May 2022, VyStar transitioned to a new, dysfunctional online banking platform that made it difficult for credit union members to perform basic banking functions for weeks, with some features unavailable for more than six months. Families incurred fees and costs as a result of these problems. The CFPB is ordering VyStar to ensure that all consumers are made whole. VyStar must also pay a $1.5 million civil penalty to the CFPB’s victims relief fund.

VyStar, formerly known as JAX Navy Federal Credit Union, is a Florida state-chartered credit union headquartered in Jacksonville with 70 branches in Florida and 10 branches in Georgia. VyStar is one of the largest credit unions in the country, with approximately $14.75 billion in total assets and over 980,000 members. In May 2022, VyStar attempted to launch a new virtual banking platform. VyStar anticipated banking services would be inaccessible for several days during the transition to the new platform, but it turned out to be much longer. The new system crashed upon launch because VyStar brought it online prematurely and failed to establish or follow critical processes to ensure its success. The platform was taken offline soon after launch. Upon bringing the system back online, the new platform lacked key banking services, some of which were not restored for months.

For further details, see “VyStar CU pays $1.5M for botched systems upgrades” in BankersOnline’s Penalties pages.

10/29/2024

National strategy for financial inclusion released

The Treasury Department has announced the release of the National Strategy for Financial Inclusion in the United States, which identifies objectives and recommendations for policymakers, industry, employers, and community organizations to advance consumer access to safe financial products and services and strengthen financial security. The Strategy was requested in 2023 by Congress and has been informed by Treasury’s research and engagement with experts, community leaders, industry representatives, and other federal agencies, including public input through a Request for Information.

Objectives and key recommendations of the Strategy include:

  • Promote access to transaction accounts that meet consumer needs
  • Increase access to safe and affordable credit
  • Expand equitable access to savings and investments
  • Improve the inclusivity of financial products and services provided or backed by the government
  • Foster trust in the financial system by protecting consumers from illegal and predatory practices

Treasury invited all stakeholders to engage with this Strategy, to innovate, and to collaborate in creating a more inclusive financial landscape.

10/25/2024

CFPB: Third-party reports on workers subject to FCRA

The CFPB has issued Consumer Financial Protection Circular 2024-06, "Background Dossiers and Algorithmic Scores for Hiring, Promotion, and Other Employment Decisions," presenting the question: "Can an employer make employment decisions utilizing background dossiers, algorithmic scores, and other third-party consumer reports about workers without adhering to the Fair Credit Reporting Act (FCRA)?"

The guidance warns that companies using third-party consumer reports — including background dossiers and surveillance-based, “black box” AI or algorithmic scores about their workers — must follow FCRA rules. This means employers must obtain worker consent, provide transparency about data used in adverse decisions, and allow workers to dispute inaccurate information.

10/24/2024

CFPB takes $89M+ bite out of Apple and Goldman Sachs

The CFPB yesterday announced action against Apple, Inc. ("Apple") and Goldman Sachs Bank USA ("Goldman Sachs") for customer service breakdowns and misrepresentations that impacted hundreds of thousands of Apple Card users. The CFPB found that:

  • Apple failed to send tens of thousands of consumer disputes of Apple Card transactions to Goldman Sachs, and when Apple did send disputes to Goldman Sachs, the bank did not follow numerous federal requirements for investigating the disputes
  • Apple and Goldman launched Apple Card despite third-party warnings to Goldman that the Apple Card disputes system was not ready due to technological issues
  • These failures meant that consumers faced long waits to get money back for disputed charges, and some had incorrect negative information added to their credit reports

The CFPB is ordering Goldman Sachs to pay at least $19.8 million in redress and a $45 million civil money penalty, and Apple to pay a $25 million civil money penalty. The CFPB is also banning Goldman Sachs from launching a new credit card unless it can provide a credible plan that the product will actually comply with the law.

The CFPB also found that Apple and Goldman Sachs misled consumers about interest-free payment plans for Apple devices. Many customers thought they would automatically get interest-free monthly payments when buying Apple devices with their Apple Card. Instead, they were charged interest. In some cases, Apple did not even show the interest-free payment option on its website on certain browsers. Goldman Sachs also misled consumers about the application of some refunds, which led to consumers paying additional interest charges.

Goldman Sachs Group, Inc. (NYSE: GS), is one of the largest financial institutions in the world. It operates Goldman Sachs Bank USA, headquartered in New York City. Goldman Sachs primarily focuses on investment banking and investment management, not consumer finance. Apple Card was Goldman Sachs’s first significant experiment in credit card lending.

10/23/2024

SEC charges four companies with misleading cyber disclosures

The Securities and Exchange Commission has announced charges against four current and former public companies – Unisys Corp., Avaya Holdings Corp., Check Point Software Technologies Ltd, and Mimecast Limited – with making materially misleading disclosures regarding cybersecurity risks and intrusions. The SEC also charged Unisys with disclosure controls and procedures violations. The companies agreed to pay the following civil penalties to settle the SEC’s charges:

  • Unisys — $4 million
  • Avaya — $1 million
  • Check Point — $995,000
  • Mimecast — $990,000

The charges against the four companies result from an investigation involving public companies potentially impacted by the compromise of SolarWinds’ Orion software and by other related activity. According to the SEC’s orders, Unisys, Avaya, and Check Point learned in 2020, and Mimecast learned in 2021, that the threat actor likely behind the SolarWinds Orion hack had accessed their systems without authorization, but each negligently minimized its cybersecurity incident in its public disclosures.

10/23/2024

FSB chair calls for effective implementation of agreements

The Financial Stability Board has published a letter from its Chair, Klaas Knot, to G20 finance ministers and central bank governors ahead of their October meeting. The letter outlines the work the FSB has undertaken on financial innovation, payments systems, and operational resilience. It also introduces the reports the FSB is submitting to the G20 addressing these issues, including: The Financial Stability Board is an international body that monitors and makes recommendations about the global financial system.

10/22/2024

CFPB finalizes Personal Data Rights Rule

This morning, the CFPB announced it has finalized a rule designed to give consumers greater rights, privacy, and security over their personal financial data. The rule will require financial institutions, credit card issuers, and other financial providers to unlock an individual’s personal financial data and transfer it to another provider at the consumer’s request for free.

The Bureau said that consumers will be able to more easily switch to providers with superior rates and services, and, by fueling competition and consumer choice, the rule will help lower prices on loans and improve customer service across payments, credit, and banking markets. The rule also establishes strong privacy protections, requiring that personal financial data can only be used for the purposes requested by the consumer. It ensures that third parties cannot use consumer data for other purposes that benefit the third party, but that consumers do not want. It also helps move the industry away from “screen scraping,” a still common but risky practice that typically involves consumers providing their account passwords to third parties who use them to access data indiscriminately through online banking portals.

Compliance with the rule, which amends 12 CFR Part 1033, will be implemented in phases, with larger providers subject to the rule sooner than smaller ones. Financial firms will be required to comply based on their size; the largest institutions will have to comply by April 1, 2026, while the smallest covered institutions will have until April 1, 2030. Certain small banks and credit unions are not subject to this rule.

10/22/2024

OCC finalizes revisions to recovery planning guidelines

The OCC has reported it has finalized revisions to its recovery planning guidelines for certain large insured national banks, federal savings associations, and federal branches (banks).

The revisions to the recovery planning guidelines are part of the OCC’s effort to ensure that large banks are adequately prepared for and have developed plans to respond to the financial effects of severe stress, particularly in light of the contagion effects and systemic risks they may pose.

The revisions:

  • Expand the recovery planning guidelines to apply to banks with at least $100 billion in assets
  • Incorporate a testing standard for recovery plans
  • Clarify the role of non-financial risk (including operational and strategic risk) in recovery planning
  • Provide covered banks with time frames in which to comply with the recovery planning guidelines, including development of a testing framework and conducting testing

The revisions, published in today's Federal Register at 89 FR 84255, are effective on January 1, 2025, with staggered compliance dates. They will apply to insured national banks, insured Federal savings associations, and insured Federal branches of foreign banks with average total consolidated assets of $100 billion or more.

10/21/2024

FSB urges stronger efforts to enhance cross-border payments

The Financial Stability Board has published reports detailing work to enhance cross-border payments.

  • a consolidated progress report for 2024 reporting on a broad range of actions being progressed as part of the G20 Roadmap for Enhancing Cross-Border Payments
  • a progress report on the implementation of the Legal Entity Identifier (LEI)
  • an annual progress report on meeting the improved user experience targets for cross-border payments

10/18/2024

FDIC delays compliance date for most of Part 328 amendments

The FDIC has announced it is extending the compliance date for amendments to part 328 subpart A of its regulations to modernize the rules governing use of the official FDIC sign and insured depository institutions’ advertising statements from January 1, 2025, to May 1, 2025. This extension will provide additional opportunity for IDIs to establish processes and systems, and make technological updates, necessary to implement the new regulatory requirements under subpart A. The compliance date for amendments to part 328, subpart B, relating to misrepresentations of deposit insurance, remains January 1, 2025.

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