Subpoena? Don’t freak out! When you receive a subpoena or other legal process, you need to methodically move through a framework for analysis that will aid you in determining what you need to do and how to do it.
Fair lending violations are getting a lot of attention from examiners and from the Department of Justice. Violations can be very expensive and the damage to the reputation of the financial institution can be devastating.
It is well documented that it is easier to retain customers today than replace them tomorrow. What reactions do you get when you notify customers of an increased fee? These reactions are a barometer of customer satisfaction.