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On-Demand Webinars about Operations Compliance

Recorded on October 15, 2021
 

BSA Exam Hot Spots

Recorded on October 14, 2021
 

Understanding Reg E Claims

Understanding Reg E Claims

Don’t you get mad when a customer makes a stupid choice to EFT money, then wants to make a claim so they can get that money back from the bank.

Recorded on October 07, 2021
 

Mastercard & Reg E Error Resolution

Mastercard & Reg E Error Resolution

Regulation E came back into the news in a big way in 2019 as the CFPB levied a $3.5 million civil money penalty and $12 million in restitution against an institution for incorrectly processing dispute claims.

Recorded on October 05, 2021
 

Visa & Reg E Error Resolution

Visa & Reg E Error Resolution

Regulation E came back into the news in a big way in 2019 as the CFPB levied a $3.5 million civil money penalty and $12 million in restitution against an institution for incorrectly processing dispute claims.

Recorded on September 21, 2021
 

When your Customer Dies

When your Customer Dies

When your customer passes away, family members left behind often know they need to do something about deposit accounts and other banking relationships of the decedent, but don’t know what they can and cannot do with them or with checks payable to the

Recorded on September 16, 2021
 

Know Your Sweepstakes, Contests and Lotteries

Recorded on August 24, 2021
 

Garnishment of Protected Funds

Garnishment of Protected Funds

When funds in your customer’s account are from certain federal government payments, Treasury regulations require that you perform specific tasks if you are served a levy or garnishment order on your customer’s funds.

Recorded on August 17, 2021
 

Top 25 Safe Deposit Legal & Compliance Issues

Top 25 Safe Deposit Legal & Compliance Issues

Questions regarding deceased renters, payable-on-death clause, living trusts, court orders, Servicemembers Civil Relief Act, USA Patriot Act, Suspicious Activity Reports, power of attorneys, Americans with Disabilities Act, past due boxes, abandoned

Recorded on August 10, 2021
 

Advertising Smartly

Advertising Smartly

$2,645,000 – That is what the CFPB fined eight mortgage lenders in in less than a two-month span in 2020 for false advertising.

Recorded on August 05, 2021
 

Reg E Guidance & Violations Explained

Reg E Guidance & Violations Explained

On June 4 the CFPB released a set of 8 FAQs to answer common questions about Electronic Funds Transfers and Reg E. This one-hour webinar will explain these 8 FAQs and the most important question of WHY these, and why now.

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