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Upcoming Live Webinars about Operations

TuesdayApril 16, 2024
 

Unauthorized ACH Item claims

Unauthorized ACH Item claims

When your bank receives a claim that an ACH charge to a customer’s account was unauthorized, you have to respond correctly and your customer expects swift results.

ThursdayApril 18, 2024
 

Beneficial Ownership Update for Staff

WednesdayApril 24, 2024
 

Common Compliance Violations, Enforcement Actions and Hot To

TuesdayApril 30, 2024
 

Junk Fee Crack Down

Junk Fee Crack Down

Junk Fees. War has officially been declared on them by the Biden Administration, the CFPB, the FTC, the FCC, and the Department of Justice.

ThursdayMay 16, 2024
 

BSA/OFAC Officer Summer Update 2024

BSA/OFAC Officer Summer Update 2024

During this webinar, we will bring you up to speed on all things BSA and OFAC for 2024. It’s been a busy year as beneficial ownership continues to roll out amidst legal battles. New National Risk assessments have been published and crime abounds.

TuesdayMay 21, 2024
 

ODs. NSFs and Fees – Oh, My!

WednesdayJune 05, 2024
 

Permanent course title goes here (no "Live -" or date)

Permanent course title goes here (no "Live -" or date)

Poor box relocations, recent law enforcement (search and seizure) vault raid, incorrect box drillings, sloppy recordkeeping and many nationwide financial institutions now eliminating safe deposit box services, have significantly impacted our industry

On-Demand Webinars about Operations

Recorded on August 15, 2022
 

Preventing human trafficking and other crimes

Recorded on July 21, 2022
 

P2P Error Resolution under Reg E

P2P Error Resolution under Reg E

Who banks on smart phones? Your bank’s customers. Who uses P2P payments with vendor apps like Zelle and CashApp? Your bank’s customers. Who is paying more and more and more claims from these transactions? Your bank.

Recorded on July 21, 2022
 

Handling Return Items

Handling Return Items

Banks handle many different forms of return items. There are incoming and outgoing returns, ACH items of several types, images, and yes, even the occasional paper check! Each return item has to be handled correctly and within time constraints.

Recorded on July 14, 2022
 

Opening Business Accounts—Beyond Basics

Recorded on July 12, 2022
 

Know Your Sweepstakes, Contests and Lotteries

Know Your Sweepstakes, Contests and Lotteries

Sweeps, contests and lotteries are really part of advertising, right? Yes – these are typically used to promote various bank products and services but they are a special subset of the broader “advertising” requirements.

Recorded on June 29, 2022
 

The FDIC’s new Advertising Rule – A First Look

The FDIC’s new Advertising Rule – A First Look

On May 17, 2022, the FDIC announced a final rule to expand its Advertisement of Membership rule to include the process by which the FDIC will identify and investigate conduct that may violate section 18(a)(4) of the Federal Deposit Insurance Act thro

Recorded on June 13, 2022
 

Avoiding Check Losses

Avoiding Check Losses

Your bank or credit union expects tellers and others who handle checks for the institution to do so accurately, efficiently, and carefully. You also expect those checks to be handled with minimal risk of losses.

Recorded on June 09, 2022
 

IRAs—Death Distributions

IRAs—Death Distributions

Eligible designated beneficiary, Designated Beneficiary and Nondesignated Beneficiary what you need to know!

Recorded on June 08, 2022
 

Advertising Smartly

Advertising Smartly

That is what the CFPB fined nine mortgage lenders in in less than a four-month span in 2020 for false advertising. If one of your hats means you produce, audit, review, or answer to the advertisements your bank uses, this webinar is for

Recorded on May 19, 2022
 

Introduction to Fair Banking – It’s Real

Introduction to Fair Banking – It’s Real

In March 2022 the CFPB announced it would be targeting unfair discrimination in consumer finance. You have likely heard and may have even said, “there is no fair lending equivalent for deposits.” Well – now there is.

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