Have you evaluated your customer awareness program? The FFIEC authentication guidance issued several years ago tells us "Financial institutions have made, and should continue to make, efforts to educate their customers.
Recorded on November 17, 2009
Check Fraud: Protecting Your Bank and Its Customers
This program is designed to help your bank recognize the signs of fraudulent check activity. Trained bank personnel can help save gullible customers from themselves by preventing the checks from being deposited.
If you are your institution's Security Officer, one of your most important duties is to protect the image and integrity of the institution -- and its employees.