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Course description

Increasing check fraud makes it incredibly important to understand how to place a hold on a transaction account.  Your increased risk of loss from check scams increases as the hold amounts go up in July.  

Program Highlights:

During this program we will look at risk-based situations and help your tellers make good sound decisions about when to place a hold and which hold to use.  New numbers and new geographies should be integrated into your annual training for regulation.  This difficult regulation will be made simple for your frontline with practical examples, practice problems and job aids that will help them protect your customer and your financial institution from fraud and loss.

What you will learn:

-New hold amounts

-Understanding the disclosure at new accounts and what your policy is

-Understanding case-by-case holds

-Large deposit, reasonable cause, repeated overdraft, redeposited items, emergency conditions holds

-Problems and hypothetical situations to practice holds

-How to use holds to protect your customer and your bank 

-Receive a training manual to accompany your own staff training




Instructor(s)

Deborah Crawford

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Course curriculum

  • 1

    Webinar

    • Access Webinar

  • 2

    Materials

    • Materials

    • Slides

    • Questions and Answers

Reviews

5 star rating

Reg CC

Sheila Roberts

very informative and well done. Thank you

very informative and well done. Thank you

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5 star rating

reg cc

Sheila Thomas

speaker very knowledgeable. pleasant to listen too. Great review questions. Text book easy to follow.

speaker very knowledgeable. pleasant to listen too. Great review questions. Text book easy to follow.

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5 star rating

Very Informative

Mary Tigges

Although I did not attend the live webinar broadcast, the information presented in this recorded webinar was extremely well presented. I have "listened" to ...

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Although I did not attend the live webinar broadcast, the information presented in this recorded webinar was extremely well presented. I have "listened" to several of Ms. Crawford's BOL webinars and she always explains the regs in a clear and easy to understand format.

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