Course description

VISA chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E will also apply to may cardholders' disputes, and its provisions often differ from VISA's chargeback procedures. That can leave us wondering how long we have to complete an investigation, when to provide provisional credit, and when to ask a cardholder to contact the merchant before accepting their dispute.

 In this fast-paced webinar we will compare and contrast VISA Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. We will discuss the impact of “Chip Liability Shift” on the chargeback process. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying VISA rules to assist customers and protect the issuer's bottom line.

In this two-hour session, Brian will cover:
   

  • VISA chargeback codes
  • Zero Liability coverage vs Reg E Liability Schedule
  • Provisional credit requirements
  • Business debit cards
  • Proper handling of a chargeback when Regulation E also applies
  • Reg E investigation tips with and without written confirmation
  • Enforcement Actions relating to Reg E Investigation Procedures
  • Dispute resolution procedures

Written materials will be provided for the listener to refer to during the presentation.

Instructor(s)

Brian Crow

Brian Crow, CAMS is Managing Partner & Co-President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian’s passion for and skill in protecting bank assets from fraud and compliance losses have earned him the nickname “Security Evangelist.” In addition to developing and guiding the strategic vision for TCA, Brian delivers focused educational support to clients and helps them manage TCA’s suite of consulting, audit, and training services. He is a nationally recognized expert on BSA/AML and deposit compliance and is a regular speaker at the annual BSA/AML Top Gun Conference. As an education consultant for the Glia Group BOL Learning Connect program, Brian conducts webinars on topics like VISA/MasterCard chargebacks, debit card compliance, and fraud prevention. For this work, he was recognized as a Bankers Online Guru in 2011. “Bach to Spock” could characterize his interests outside work. Music has been a lifelong passion, and Brian is the organist and handbell director for King of Glory Lutheran Church in Elgin, Illinois. And as a devoted Trekkie, he can hold my own with anyone in a Star Trek trivia match.

Course curriculum

  • 1

    Webinar

    • Access Webinar

  • 2

    Materials

    • Materials

    • Slides

    • Questions and Answers

Reviews

5 star rating

Visa & Reg E Error Resolution

Kimberly Jefferson

This was an amazing presentation. Brian Crow covered a lot of key critical elements of what Reg E covers versus Visa. I am looking forward to the next webina...

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This was an amazing presentation. Brian Crow covered a lot of key critical elements of what Reg E covers versus Visa. I am looking forward to the next webinar and sharing this with others within my organization.

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5 star rating

Reg E Made Somewhat Easier

Kristine Schuler

Brian, you never fail to bring an entertaining and informative presentation to a topic that can usually be described as "painful at best". This is the secon...

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Brian, you never fail to bring an entertaining and informative presentation to a topic that can usually be described as "painful at best". This is the second Reg E presentation I've heard you give, and I've walked away with "takeaways for things we need to change" each time. Your expertise is second to none. Thank you!

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5 star rating

VISA and Reg E Error Resolution

Camarla Buchanan

VISA and Reg E Error Resolution

VISA and Reg E Error Resolution

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5 star rating

Brian Crow

ANETTE WILLIAMS

Reg E 1005.11 (a)

Reg E 1005.11 (a)

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5 star rating

VISA and Reg E Error Resolution

Camarla Buchanan

VISA and Reg E Error Resolution

VISA and Reg E Error Resolution

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5 star rating

Electronic banking specialist

Sandra Yager

Very informative, easy to understand with all the real life examples giving.

Very informative, easy to understand with all the real life examples giving.

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