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Check handling for tellers

Recorded on October 04, 2016

Were you a teller? Do you remember how much there was to learn? Did you have times when you really weren't sure you knew the right way to handle a particular check? Did you sometimes feel you were in over your head? Mary Beth Guard and John Burnett have heard all the horror stories (and experienced some) that can make a teller's head swim. In their two-hour presentation, Mary Beth and John will discuss many of the situations your tellers face every day, and provide the legal framework for the choices they must make on behalf of your institution and its customers.

They'll cover -

  • The minimum requirements of a check
  • How to determine the amount for which a check is properly payable
  • Who needs to indorse various types of checks and how they should do it
  • Tips for spotting alterations and counterfeits
  • What the different forms of indorsement are (blank, special, restrictive, anomalous), what they mean, and which should be used when
  • How to identify the proper payee of a check
  • How to tell if a check with multiple payees is payable jointly, or payable alternatively
    • The special rule on U.S. Postal Money Orders
    • How to spot a stale-dated check and what the consequences might be of accepting it
  • How a postdated check should be handled
  • How stop payments work
  • Why special precautions should be taken when cashing checks for noncustomer payees
  • Deposits to closed accounts - why it's almost never a good idea
  • Who is a "fiduciary," when you would be on notice of a breach of fiduciary duty, and why it matters.
  • What to watch out for in a split deposit transaction
  • Things to watch out for with powers of attorney
    • Special rules for U.S. Treasury checks
  • Special handling suggestions for official bank checks
  • When it's appropriate for checks to be payable to your institution, and when it's not
  • Whether it's ever a good idea to cash checks payable to businesses
  • The challenges involved in accepting third-party checks
  • How to identify foreign checks and what to do about them

Who Should Attend:
Tellers and teller supervisors or trainers

Webinar Reviews: 

Great examples and content - Lisa

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