Once an institution has filed a chargeback, the hope is that the merchant will never respond and the claim can be closed in the cardholder's favor. However, this is rarely the case. The merchant does not want to lose money any more than the bank does so expect that it will supply documentation in an attempt to refute the claim you have made on behalf of your cardholder. A careful review of this documentation is needed to determine the next course of action to ensure compliance with VISA Rules and Regulation E.
Merchants have experienced staff working hard to win disputes on their behalf. Financial institutions without a VISA Rules expert may not know all of the recovery rights that they have. In this two hour session, BOL Guru Brian Crow will provide tips that you can use level the playing field.
Brian will cover
- Pre-Arbitration and when it is appropriate to file
- How merchant responses impact your investigation
- When you can deny a Reg E claim but continue the dispute process
- When to contact the cardholder for additional information
- What to do when a merchant files arbitration against you
- Valid reasons for filing Compliance
- Case study examples
- Common chargeback mistakes
Who Should Attend:
Reg E Dispute Processors, Compliance Officers, Deposit Operations Officers