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About Our Sponsors

About Us

We feel tremendously proud to be associated with an outstanding group of bankers and banking experts who lend their expertise to You will find bios below for those BOL Gurus who have participated in one of our Guru Weeks.

Hussam A. Al-Abed
Jim Bedsole
Kathleen Blanchard
James W. Bruce, III
John Burnett
Randy Carey
Paul A. Carrubba
Patricia Cashman
Brian Crow
David A. Dickinson
Peter G. Djinis
Sandy Dumont
Dan M. Fisher
Ken Golliher
Lucy Griffin
L. Michael Guard
Mary Beth Guard
Jack Holzknecht
Barbara Hurst
Pauli Loeffler
Bob McComas
Dave McGuinn
Susan E. Orr
Sam Ott
Gerard Panaro
Don Pape
Jeff Patterson
Dan Persfull
Michele Petry
Jimmy Sawyers
Honey Shelton
Charles Staats
Barry Thompson
Eryn E. Tribble
J. Branch Walton
Rick Wemmers
Andy Zavoina

Hussam Al-Abed
Hussam A. Al-Abed is an Anti-Money Laundering, Bank Fraud and Security Consultant, Public Speaker and a Leading Trainer in the Banking Industry since August 1995. With expertise on Money Laundering, Terrorist Financing, Bank Fraud, Security, and Investigation of Financial Crimes.

He is the advisor to the Association of Banks in Jordan on: "Anti Money Laundering & Combating the Financing of Terrorism, Bank Fraud & Security". Member of the Board of Directors (representing Jordan) and appointed expert to the Arab Federation of Forgery and Counterfeit Control (ARABFC)/Council of Arab Economic Unity (CAEU)/The League of Arab States. A former Advisory Board Member - The Association of Certified Anti-Money Laundering Specialists - ACAMS. (2002 - 2007. An Advisory Board Member of Compliance Alert ( Chairman of Middle East Membership Taskforce - (ACAMS). A member of: Association of Certified Fraud Examiners (ACFE); International Association of Financial Crimes Investigators(IAFCI); The International Association for Counterterrorism & Security Professionals (IACSP); Professional Risk Managers' International Association (PRMIA); The American College of Forensic Examiners Institute (ACFEI); The International Association of Crime Analysts (IACA); The White-Collar Crime Research Consortium; The Arab Club For Media & Information Technologies. He is an associate of the Business Crime Bureau (BCB - Kuwait). He's a founder and editor of The Middle East - Bank Security - Newsletter. A founder of The International Anti Fraud Team (IAFT). Hussam is a writer on White Collar Crime topics in - "The Association of Banks in Jordan" and the "Arab Academy for Banking & Financial Sciences" both magazines. He is also involved in the "Anti- Money Laundering & Terrorist Financing" Training Program, Trainer at the Institute of Banking studies in Jordan and the "Detection of Forgery & Bank Fraud "Training Program, Trainer at the Institute of Banking studies in Jordan.

Organizations that have received training and consulting services included: Banks, Financial Institutions and Law Enforcement Agencies in: Jordan, Dubai, Kuwait, Qatar, Bahrain, Saudi Arabia, Egypt, and Libya.

Currently Hussam is the General Manager of "Risk Management Consultants" a firm that provides Anti- Money Laundering & Terrorist Financing and other white collar Crimes Training & Consulting services to Banks and other financial, commercial institutions, and law enforcement (Police, Customs) in The Middle East & North Africa.

Hussam has written numerous articles, research papers and training manuals on topics related to his areas of expertise in money laundering & terrorist financing and other white-collar crimes that were published in newspapers and magazines nationally and on the Web.

CONTACT: You can contact Hussam at: Risk Management Consultants, P.O.Box 3014 Amman 11821 - Jordan Tel. + (962)6 55 39 069 Fax + (962)6 55 39 079 or email him at

Jim Bedsole, CRCM, CBA, CFSA
Jim Bedsole is the Director of Compliance & Risk for BankSouth headquartered in Greensboro, GA. Mr. Bedsole has over twenty-seven years of experience in managing bank risk, regulatory compliance, auditing, security, and corporate governance with both regional and community banks. He is a 1986 graduate of The Citadel, The Military College of South Carolina in Charleston, SC. He is also a graduate of the ABA National Graduate School of Compliance Management. He is a Certified Regulatory Compliance Manager, Certified Bank Auditor, and Certified Financial Services Auditor.

Jim is a frequent speaker on the topics of risk management, compliance, consumer protection regulations, auditing, and Internet banking regulation. He recently served as co-chair of the ABA Enterprise Risk Management Working Group for Community Banks and on the ABA Risk Management Forum Advisory Committee. He is a former chairman of the SC Bankers Association Compliance and Regulatory Committee and former chairman of the SC Bankers Association Disaster Recovery Committee. He has served on the faculty of the ABA National Compliance School and the NC School of Banking. He is a "BOL Guru," providing expert services to bankers throughout the country. He had authored articles appearing in both regional and national publications, including ABA Bank Compliance Magazine, Palmetto Banker and numerous Internet web sites. He is also an active private pilot with an instrument rating.

CONTACT: You can reach Jim at or by phone at (706) 454-5007.

Kathleen Blanchard
Kathleen Blanchard is a regulatory compliance and bank risk management consultant. She has over 26 years of banking experience at bank's of all sizes, from community banks to some of the world's largest banks. She is a partner in Key Compliance Services LLC. The firm provides compliance consulting including policy and procedure writing, provides CRA maps, performs CRA and HMDA consulting and analysis, and assists with CRA performance context preparation and CRA exam preparation.

Kathleen has held banking positions ranging from Credit Analyst, Commercial Lender, Credit Review Officer, Credit Support (workout) Officer, VP/Credit Officer, VP/Credit Policy and Procedures Manager, VP/Senior Compliance and Control Manager, SVP/Compliance Manager and FSVP/Risk Manager.

Her extensive experience with commercial and consumer lending, regulations, policies and procedures and process development allows her to help banks to develop workable processes to meet regulatory requirements.

Kathleen is a Certified Regulatory Compliance Manager and is a graduate of the ABA National Compliance School. She has extensive experience conducting training on many topics and has presented at conferences on banking topics and Sarbanes Oxley as it relates to banks. She has written white papers on banking issues and been published in the ABA Banking Journal and Compliance Week.

CONTACT: You can reach Kathleen via email at

James W. (Jay) Bruce, III, Esq.
Jay Bruce is General Counsel of American Bank Systems and its subsidiaries, ABS Proactive, LLC, and ABS Consulting Services, LLC. American Bank Systems has been serving the financial industry for more than thirty years with management and compliance systems. Jay is also of counsel with the Oklahoma City law firm, Phillips McFall McCaffrey McVay and Murrah. Admitted to the Oklahoma Bar in 1989, he received his education at Oklahoma State University (B.S., Accounting, 1983) and the University of Oklahoma (J.D., 1989). Jay is admitted to practice before all Oklahoma Courts, the U.S. District Court, Western and Northern Districts of Oklahoma, the United States Tax Court and the United States Court of Appeals, Tenth Circuit. He is also a Certified Public Accountant, licensed in 1985. Jay served as a judicial clerk for Justice Marian Opala of the Oklahoma Supreme Court in 1987. He is a member of the Oklahoma Bar Association and the Oklahoma Society of Certified Public Accountants. Jay is also author of the book, From Grief to Glory: Spiritual Journeys of Mourning Parents

CONTACT: You may contact Jay by telephone at (405) 607-7000 or by email at

John Burnett
John Burnett is a 1979 alumnus of the ABA National Compliance School, and served on its faculty for several years. He graduated with honors with the Class of 1990 from ABA's Stonier Graduate School of Banking, and is also a graduate of the BAI and the Massachusetts Banker Association Schools of Banking.

John began his banking career in high school when he started as a teller at a $15 million bank that didn't have account numbers for its checking accounts (he says they actually filed by signature!) He joined Cape Cod Bank and Trust Company in 1971 and assumed the position of Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT's Board of Directors, as well as Clerk of the bank's holding company.

John joined Glia Group, Inc., and became a part of the team in June, 2004.

Mr. Burnett was a member of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He served on ABA's Truth in Savings Task Force, and has served on several ABA and Massachusetts Bankers seminar panels.

CONTACT: You may contact John via email at

Randy Carey
Randy Carey is an independent regulatory compliance and bank management consultant. He has nearly 30 years of banking experience which included positions ranging from Check Sorter Operator, Proof Supervisor, Senior Training Officer, Staffing Analysis Officer, VP and Project Manager, National Retail Loan Payment Processing Manager, VP - Compliance and Community Reinvestment Act Activities, and VP and Director of Internal Audit. Randy utilizes his broad base of banking operations knowledge to help banks meet the challenges of regulatory compliance by suggesting practical solutions that are both effective and efficient. He is a graduate of the ABA National Compliance School, the ABA National Graduate Compliance School, and the ABA National Truth-in-Lending School. He has served as an instructor for both the American Institute of Banking and the Oregon Bankers Compliance Schools and passed the Certified Bank Compliance Officer examination. He is also a former member of the Community Reinvestment Leadership Council of the Federal Reserve Bank of San Francisco.

CONTACT: You can reach Randy via email at:

Paul A. Carrubba
Paul is a Partner in the law firm of Adams and Reese LLP. His primary focus is on Banking Law and legal issues dealing with payment system laws and regulations and bank operations issues. He is a frequent speaker at industry trade organization events, vendor user conferences and Webinars on banking and banking law issues. He serves a litigation consultant and expert witness in matters dealing with banking procedures. Before starting the practice of law, Paul was Executive Vice President and Managing Director of Carreker Corp., Dallas Texas. In this position, he had responsibility for the management of the P&L for the software business units. Prior to joining Carreker, Paul started a consulting firm and provided bank operations consultation to banks in the U.S., litigation support and expert testimony, and legal services to financial institutions.

Paul started his banking career at Deposit Guaranty National Bank in Jackson, MS where he worked for over twenty years. At the time of his departure, he was Senior Vice President and Manager of Operations, served as Chairman of the Board of Directors of the Southern Financial Exchange, he was a member of the Executive Committee and Board of Directors of the National Automated Clearing House Association (NACHA), a member of the Bank Administration Institute's Council for Educational Services and the Operations and Technology Commission and Chairman of the Operations and Automation Committee of the Mississippi Bankers Association. He is the author of five books including: Revised UCC Article 3 and 4, A Banker's Guide to Checks, Principles of Banking, and Remote Deposit Capture Practical Considerations.

CONTACT: You can reach Paul via email at or by telephone at (601) 292-0788.

Patricia Cashman, CRCM
Patricia is a partner in Cashman Compliance Solutions, LLC. She is responsible for consumer compliance reviews, Bank Secrecy Act (BSA) and Anti-Money Laundering reviews, and compliance and BSA training.

Patricia began her banking career in 1969. She has been the senior operations officer for three Dallas-Ft. Worth area community banks, an assistant examiner for the Texas Department of Banking and managed the compliance/internal audit division of TIB - The Independent BankersBank, one of the largest bankers' banks in the country.

Additionally, Patricia has spoken as a webcast/teleconference presenter for the American Bankers Association (ABA), BankersOnline (BOL) and the Center for Financial Training (CFT), taught a variety of compliance subjects for the Texas Bankers Association (TBA) and ABA at their respective Compliance Schools. She also serves as a BOL GURU and been a speaker/trainer for numerous banks and compliance organizations.

CONTACT: You may contact Patricia via email at

Brian J. Crow
Brian Crow is a Compliance Associate at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent.

Mr. Crow has been, and continues to be, an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.

Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud.

CONTACT: You may contact Brian via email at

David A. Dickinson
David Dickinson ia a graduate from the University of Nebraska-Lincoln with a degree in Financial Management. He is a highly trained expert in Compliance regulations as well as being a motivational speaker and educator throughout the Midwest.

David began his career at the FDIC as an examiner and later became a Loan Officer for a 110-million dollar bank. In 1993 he established the firm of Banker's Compliance Consulting and continues to serve as president. David has designed Lending and Deposit Operations Compliance manuals, written numerous compliance articles for prestigious banking publications and frequently speaks for banking and civic organizations. He also conducts innovative Lending and Operational Compliance Seminars. His quick wit and sense of humor transforms the usually tiring topic of compliance into an enjoyable educational experience.

Peter G. Djinis
Peter Djinis is the founder of the firm, Law Offices of Peter Djinis, which specializes in civil and regulatory matters involving federal anti-money laundering and Bank Secrecy Act laws. The firm provides advice on the development of compliance and risk management standards for financial institutions, primarily relating to anti-money laundering and terrorist financing matters and the requirements of the Treasury Department's Office of Foreign Assets Control. With the passage of the USA PATRIOT Act, the universe of financial institutions subject to these controls includes banks and other depository institutions, securities broker-dealers, mutual funds and other investment companies, casinos, money services businesses, life insurance firms and many other businesses that offer financial services to the public. The firm provides independent assessments of these institutions' programs as well as assistance with internal investigations. Previously, Mr. Djinis served as Executive Assistant Director for Regulatory Policy for the U.S. Department of the Treasury's Financial Crimes Enforcement Network (FinCEN), for which he was responsible for establishing regulatory policy and overseeing all aspects of Bank Secrecy Act (BSA) compliance by U.S. bank and non-bank financial institutions.

Over the past 16 years, Mr. Djinis has played a central role in the development of anti-money laundering legal requirements and controls, both within the U.S. and abroad. He often speaks on money laundering and Bank Secrecy Act compliance matters and has frequently appeared in the national media and testified before Congress on these issues. Before joining Treasury, he was a senior federal prosecutor with the Criminal Division of the U.S. Justice Department, where he successfully prosecuted several large drug trafficking and money laundering organizations.

CONTACT: Mr. Djinis can be reached at

Sandy Dumont
Sandy Dumont, The Image Architect®, is an international leader in the field of color and image and a pioneer in the field of image psychology and impression strategies. She has 30 years experience working with Fortune 500 companies (I.T.T., Honeywell, Rolex, Sheraton Hotels, Lancôme, Yves St. Laurent Cosmetics, Farmers Insurance, American Express Financial Services, Mitre Corporation, TWA, CBN TV), and has lectured and coached throughout Europe and the U.S. She is a graduate of John Robert Powers Fashion & Finishing School, Washington, DC, a former faculty member of The Barbizon (fashion) School, Washington, DC, and a former faculty member of Management Center Europe, Brussels, Belgium.

Sandy is featured regularly on radio, TV and in print. She is the author of four e-books on the subject of Image and has produced a series of "Impression Strategies" DVDs. Her skill sets apply to the areas of corporate and political image, branding, risk communications, executive management media interactions, and situations of litigation. Ms. Dumont provides the necessary actions and training required in an environment where perceptions drive motivations, performance and marketplace position. She has a particular interest in the branding and image needs of financial industry personnel.

CONTACT: You may contact Sandy by phone at (877) 245-5015 or (757) 627-6669, on her Web site,, or via email at

Dan M. Fisher
Dan Fisher is president and CEO of The Copper River Group. A consulting firm headquartered in Fargo North Dakota that focuses on technology and payment systems research and consulting for community financial institutions. For nearly thirty years, Dan Fisher has worked in the financial industry using technology to improve the bottom line. He has served as: a director of the Federal Reserve Board of Minneapolis, the chairman of the American Bankers Association Payment Systems Committee, a member of the Independent Community Bankers of America Payments Committee.

Dan has written numerous articles on banking technology and the payments system. These articles have appeared in ABA Banking Journal, Bank Technology News, Independent Banker Magazine and the Northwest Financial Review, just to name a few. He has also authored or co-authored six books and recently published a book titled, Capturing Your Customer! The New Technology of Remote Deposit.

CONTACT: You may contact Dan via email; website:; or by telephone 701.293.6222.

Ken Golliher, Esq.
Ken Golliher is a principal with Pegasus Educational Services, LLC., a training firm organized in 1996 with headquarters in Louisville, Kentucky. Pegasus specializes in technical and regulatory instruction for financial institution personnel. He is an experienced banker with a unique ability to reduce complex legal concepts to plain English. He has explained the "why" and "how" of regulations to thousands of financial institution personnel and examiners. Ken's banking career began in 1972 and includes serving as a teller, commercial operations manager and as trust department legal counsel in a state and a national bank. For ten years he headed the education division of a regional consulting firm for financial institutions. He has served on the faculty of the LSU Graduate School of Banking, the OTS' Level I Compliance School and the FDIC's Advanced Consumer Protection school for examiners. Ken has also been an instructor at compliance schools sponsored by the Illinois, Georgia, Indiana and Nebraska bankers associations.

Lucy Griffin, Esq., CRCM
Lucy is Editor of Compliance Action and President of Compliance Resources, Inc., a company offering compliance support and services to banks. She is also a Senior Associate of Paragon Compliance Group, a company dedicated to providing compliance training. She has more than twenty-five years of experience working with regulatory agencies and financial institutions. Her extensive work experience with regulatory agencies includes the Federal Home Loan Bank Board, the Board of Governors of the Federal Reserve System, and the Federal Trade Commission. As the manager of the Compliance Division of the American Bankers Association, she worked directly with several of the association's banker committees and with regulatory agencies to identify compliance priorities, and to produce resources and programs.

CONTACT: You can reach Lucy via email at:

L. Michael Guard, Esq., CISSP
Lynndon Michael Guard has a unique combination of strengths in law and technology as a licensed patent attorney, seasoned banking and commercial lawyer, Certified Information Systems Security Professional, and a telecommunications expert.

Since 1982, Michael has had a varied law practice that has included commercial law, commercial litigation, corporate law, intellectual property law, and complex commercial transaction contracts. He has consulted with both individuals and corporations on patent, trademark and copyright applications, as well as patent and trademark disputes.

Michael earned an MS in Telecommunications Management from Oklahoma State University in December, with a 4.0 GPA and has completed most of the coursework toward a Ph.D. in the same field. He also serves as General Counsel and Chief Technology Officer of Glia Group, Inc.

A founding co-partner in a ten-year-old company called BankGuard Resources, Michael has also been involved in the development of educational resources for the banking industry, including training videos and seminars, has provided consulting on networking and network security issues, and has taught and written on various subjects of interest to bankers. He devotes substantial time these days to real estate investments.

CONTACT: You can contact Michael via email at or by telephone at (405) 503-4737.

Mary Beth Guard, Esq.
Mary Beth Guard is Executive Editor of and CEO of Glia Group, Inc.. In a career spanning more than two and a half decades, she has gained a national reputation as a banking attorney, speaker, writer and Internet expert.

Articles written by Mary Beth have appeared on BankersOnline, as well as in the Bankers' Hotline, Consumer Finance Quarterly, ABA Bank Compliance magazine, ABA Banking Journal and a number of state association publications on topics ranging from banking law/compliance to technology. She has presented programs for many national banking organizations, the FFIEC, and more than a dozen state associations. She has taught at the ABA National Bank Compliance School and served for several years on the faculty of the Graduate School of Banking at Colorado.

Since 1992, as a partner in BankGuard Resources, Mary Beth has been responsible for the development of a line of training videos, such as "Banker's Guide to Powers of Attorney" and "Banker's Guide to the Internet" and popular sets of compliance matrices for operations and lending that are currently marketed by fourteen state bankers associations. She also developed an innovative way to teach deposit insurance coverage principles called the FDIC Faces Game. Currently, Mary Beth is featured in a training video from Bankers' Video Library titled "Confidentiality Counts".

Prior to her work with Glia Group, Inc. and, Mary Beth served as EVP/Specialized Services for Thomson Financial Publishing, EVP/General Counsel/COO for the Oklahoma Bankers Association, and general counsel for the Oklahoma State Banking Department. Mary Beth continues to maintain a heavy speaking schedule. In addition to her speeches, she has also entertained audiences nationwide with magic performances and is an active member of the Society of American Magicians.

Mary Beth serveson the Advisory Board for Banker's Hotline and as a founding organizer of MetaFund.

CONTACT: You can contact Mary Beth via email at or by telephone at (405) 272-1646.

Jack Holzknecht, CRCM
Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 39 years. In 34 years as a trainer over 125,000 bankers (and many examiners) have participated in Jack's live seminars and webinars. Jack's career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he developed loan and deposit form systems and software. He also developed and presented training programs to bankers in 43 states. Jack has been an instructor at compliance schools presented by several state bankers associations. He developed and delivered compliance training for the FDIC and OTS for ten years. He is a Certified Regulatory Compliance Manager and a member of the National Speakers Association. He is also a "BOL Guru."

Barbara E. Hurst
Barbara Hurst is Executive Editor of the BANKERS' HOTLINE, a highly regarded newsletter written for financial institutions, she is President of Hurst Associates, Inc., a Pennsylvania based corporation that specializes in security and compliance training programs, and Editor/Moderator for

Ms. Hurst spent over fifteen years in the banking industry, as officer in charge of investigations and claims at a large Philadelphia, PA bank (...since purchased by PNC Corp.) She served as chairperson of the Security Committee of the Pennsylvania Bankers Association, and is past president of the Bank Methods Association. During her banking career, she won the coveted National Public Speaking Award in 1977 from the American Institute of Banking.

Since starting her own corporation fourteen years ago, Ms. Hurst has presented workshops, speeches, programs and training sessions for over 400,000 bankers in 42 states in the U.S., in San Juan, in London, and in Moscow.

Barbara's workshops for security, regulations, and compliance are regularly on the agendas of financial associations and institutions, at conferences, and for security officer's groups and training schools. She also does programs for regulators, law enforcement, corporations and the U.S. government on the subject of bank fraud and security.

Barbara has been listed in five "Who's Who" publications, including Who's Who of U.S. Executives, Who's Who in Business and Finance, and Who's Who in U.S. Commercial and Savings Banking. She is a member of ASIS, and is affiliated with National Fraud Center, Inc.

She is the author of an award winning EXAMINATION HANDBOOK FOR SECURITY OFFICERS, and was a core faculty member on a TV training channel for the American Bankers Association. Barbara has also just completed a series of front line training videos for the Bankers Video Library covering the subjects of Robbery, Safe Deposit Service, Fraudulent Checks, New Accounts, BSA and Reg. CC.

CONTACT: You can contact Barbara by telephone (610) 874 - 5522 or via email at

Pauli Loeffler
Pauli Loeffler is the newest member of the BankersOnline staff. She attended the University of Oklahoma, receiving a Bachelor of Arts degree in English in 1979, and a Juris Doctorate in 1982. While in law school, Pauli was a member of Phi Delta Phi legal fraternity, served as the Editor-in-Chief of the weekly Law School News Letter and interned for the Cleveland County District Attorney’s Office. Following graduation from law school, Loeffler joined the family law firm of Loeffler & Allen where her practice emphasized title examination for title insurance, contracts and probate. She was elected to membership in the Tulsa Title and Probate Lawyers Association in 1986. In January 1988, Pauli became the Estate Administrator for the U.S. Bankruptcy Court for the Northern District of Oklahoma. After moving to Edmond, Oklahoma in1989, she joined the Federal Deposit Insurance Corporation in its Oklahoma City Field Office as a staff attorney in the bankruptcy section. From June 2004 until January 2011, Pauli served as Assistant General Counsel for the Oklahoma Bankers Association responding to a multitude of legal and compliance questions from the Association’s 250 member banks. In January, 2011, Pauli became Senior Legal Liaison, Bankers Online.

Bob McComas
Bob McComas is CEO of Bank Brokers of Texas LLC. His firm specializes in bank acquisitions and mergers, human resources compliance and training. He has over 30 years of diversified human resource regulatory compliance experience. He has served as the senior human resource officer for several national organizations including Pizza Inn, Brinks Home Security, Electrolux, Home Interiors and Gifts, and Recognition Equipment. He has developed and managed human resource programs covering over 5,000 employees. For the past two years, he devoted his time and efforts to the banking and credit unions industry. He established the Human Resource Credit Alliance (HRCUA) that represents human resource professionals in the credit union throughout the Dallas/Ft. Worth area.

Bob's broad base of knowledge and experience in Human Resources includes human capital strategic planning, compensation plans including executive and sales compensation, benefit programs design, retirement plan design and administration of qualified and non-qualified plans, employee relations, training and career management. He has successfully resolved over 250 EEOC discrimination claims and Wage and Hour investigations, in addition to resolving OFCCP audits.

He serves an expert witness, is a frequent contributor to Banker's Digest and BankersOnline, and serves as the human resource instructor for the Bank Operations Institute. He has authored several white papers on various human resources issues. He has been an invited speaker for the University of North Texas, and Social Security Administration and co-chaired several roundtable discussions with the Dallas Director of the Equal Opportunity Employment Commission.

Bob holds a B.S. Organizational Behavior from the University of Texas system.

CONTACT: You can contact Bob at Bank Brokers LLC or Banker's HR Advisory and by telephone at (469) 387-0877.

David P. McGuinn
David McGuinn, President of Safe Deposit Specialists, is a former banker with over 40 years of safe deposit experience. He is often referred to nationwide as the safe deposit GURU.

In all 50 states he has trained over 250,000 safe deposit managers and personnel since 1969, and has served as President of the American Institute of Banking and the American, Texas and Houston Safe Deposit Associations. All four organizations have presented him with their President's Award for his dedication to the financial industry.

Dave is a featured speaker for the American Bankers Association's TV network and has been interviewed by the Wall Street Journal, Dow Jones Money Watch, Bottom Line Financial, Washington Post, New York Magazine, Associated Press, Money Magazine, AARP, National Public Radio, CUNA, FDIC, Court TV, CNN, CBS, ABC and NBC Nightly News on current safe deposit issues.

McGuinn has created numerous safe deposit operations, security and compliance manuals, brochures, forms, videos and Internet/audio training programs. His safe deposit products and training seminars are now recognized as the recommended standard for the financial industry. All of his safe deposit resource items can be reviewed at

CONTACT: You can contact Dave at Safe Deposit Specialists, P. O. Box 40026, Houston, Texas 77240 - 0026; via telephone (713) 937-9929 or send him an email

Susan E. Orr Consulting, Ltd.
Susan Orr is a leading financial services expert with vast regulatory, risk management, and security best practice knowledge and expertise. During her 14 year tenure as a bank examiner, Susan held numerous lead positions including Regional IT Examination Specialist, Special Assistant to the Regional Director, Special Assistant to the Director of DSC, and Special Assistant to the Vice Chairman of the FDIC. Susan was also a lead instructor for the FDIC's technology school and was instrumental in key industry initiatives such as the FDIC E-Risk Strategic Initiatives Risk Monitoring Committee, the Chicago Region Interagency Technology Group, and the Federal Financial Institutions Examination Council (FFIEC) IT Handbook rewrites. Prior to launching her consulting practice, Susan was Vice President of Regulatory Compliance for an Internet security company where she advised staff, customers, and partners on regulation, security, and risk management.

As an auditor and consultant, Susan performs IT audit and regulatory reviews for financial institutions as well as assist institutions in preparing for and responding to a regulatory examination. Her expertise as an auditor and former examiner provides her the knowledge and expertise to assist de novo institutions in the vendor selection process, preparing policies and procedures, and instituting controls. She also consults for numerous security providers and vendors helping them align products and services to meet institution regulatory mandates. She has over 18 years experience in the IT regulatory field and speaks regularly at risk management and security seminars and conferences and has authored numerous white papers on emerging information technology and security risk management topics. Susan retains close relationships within the FFIEC agencies as well as industry trade groups to stay abreast on new technologies, best practices, and regulatory issues. Susan is a Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM) and Certified Risk Professional (CRP).

You may contact Susan by phone or email: 630.499.0276 or

Sam D. Ott, Esq.
Sam D. Ott is an attorney who specializes in banking and is of counsel with Phillips Murrah P.C. Prior to entering into private practice, Sam was Executive Vice President of Glia Group, Inc., the originator of He was previously General Counsel and Secretary of the Board of BancFirst Corporation and BancFirst. Before his association with BancFirst, Sam served as Assistant General Counsel for The First National Bank and Trust Company of Oklahoma City and General Counsel for both First Interstate Bank of Oklahoma and Boatmen's Bank of Oklahoma.

CONTACT: You can contact Sam by email at or by telephone at 405-364-3346.

Gerard P. Panaro, Esq.
Gerard Panaro is Of Counsel with the law firm Howe & Hutton, Ltd. He was the author of Employment Law Manual (2d ed), Warren Gorham & Lamont, 1989 (2d ed, 1993). He is the author of the book Pregnancy & Childcare Issues in the Workplace (Executive Enterprises Publications Co., Inc., 1987), and "Fair Employment Practices Guidelines" (Aspen Publishers); and he served as Editor, Leave and Disability Compliance Alert (1999-2000).

Mr. Panaro received a B.A., magna cum laude in 1971 from University of Scranton, a Ph.D. from Boston College in 1975, and a J.D. from Georgetown University in 1977. He is a member of : The District of Columbia Bar and Maryland State Bar Association. His practice areas are: Employment Law; Nonprofit Organizations.

CONTACT: You can contact Gerard Panaro at Howe & Hutton, Ltd, (Resident in D.C. office). Telephone: (202) 861-1314 email:

Don A. Pape
Donald Pape is of counsel to the Oklahoma City law firm, Phillips McFall McCaffrey McVay & Murrah, P.C. and primarily practices banking law and regulation, corporate and securities law with emphasis in mergers and acquisitions. He was born on September 1, 1945 in Birmingham, Alabama. He received a Bachelor of Arts degree in Journalism in 1967 and a Juris Doctorate degree in 1973 from the University of Oklahoma. From 1967 until 1971, he served in the United States Air Force, and was discharged with the rank of Captain.

Mr. Pape is a member of the Cleveland County, Oklahoma County, the Oklahoma and American Bar Associations. He has also been admitted to practice before the United States Supreme Court.

In 1988, he was a founding shareholder and counsel to Republic Bank of Norman, in the acquisition of the assets of the failed Republic National Bank, an $18 million commercial bank from the FDIC. Since that time, Republic Bank & Trust, Norman, Oklahoma has grown to $225 million in total assets. Pape has been Chairman of the Board of Directors since 1990.

In 1995, he was a founding shareholder and counsel of Capital West Securities, Inc., an Oklahoma City broker dealer, which is a current member of the NASD.

He served as a member of the Article 8 Legislative Review Subcommittee of the Oklahoma Bar Association's Financial Institutions and Commercial Law section of the Uniform Commercial Code Committee; He is also a member of the Oklahoma Banking Commissioner's Banking Code Review Committee. While on the Code Review Committee, he authored several of the revised parts of the Oklahoma Banking Code of 1998.

He currently serves as Vice-Chair for Policy on the Banker's Advisory Board of the US Conference of State Bank Supervisors.

Jeff Patterson
Jeff Patterson combines a unique blend of technical expertise, operational capabilities, risk management experience, and security awareness in a dynamic hands-on approach to information technology and operations. Jeff has architected, designed and programmed applications for match making, alien resident tracking, inventory management, sales order processing, customer relationship management, document preparation and management, compliance oversight, content management, access control, Bank Secrecy Act compliance, and teller transaction processing. He has conducted detailed security assessments for dozens of organizations, re-engineered call centers and help desks for multiple businesses, consulted on regulatory compliance, and led hundreds of technology implementation projects.

Jeff currently serves as Senior Vice President at a top 200 financial institution where he leads deposit operations, payments, debit cards, ACH processing, deposit loss prevention, reconciliations, statement and notice printing, remittance processing, treasury management customer support and core and platform technology systems. Before taking over this role he served as a Vice President over the institution's help desk and the technical and application support groups where he was responsible for approximately 2,000 users, over 2,500 personal computers and workstations, nearly a hundred business applications along with the core and platform technology systems.

Prior to this, Jeff served as Vice President of Customer Care and Development and Managing Systems Architect for American Bank Systems, Inc. where he led the development efforts of the ABS suite of products, oversaw the customer support functions and was responsible for designing, administering and maintaining the technology infrastructure.

Jeff co-founded his first software development company in 1984 and has since started or participated in the creation of five technology companies. He has presented classes on secure application development, database design, database administration and risk management.

Jeff holds the following industry designations:
(ISC)2 Certified Information Systems
    Security Professional (CISSP)
ISACA Certified in Risk and Information
    Systems Controls (CRISC)
NACHA Accredited ACH Professional (AAP)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Database Administrator (MCDBA)
CompTIA Certified Document Imaging Architect (CDIA+)

CONTACT: You may contact Jeff via phone at (405) 286-0929 or email at

Dan Persfull
Dan is Vice President and Compliance Officer for The Peoples State Bank with its main office located in Ellettsville, IN and supporting nine branches in surrounding communities. The bank is a privately owned bank that began its existence in 1904.

Dan entered the financial services arena in 1974 when he went to work for Commercial Credit Corporation. He worked eighteen years with Bank One and three years with the Indiana University Employees Federal Credit Union. In addition to serving as a Compliance Officer, he has served as a Collection Officer, Consumer Loan Officer, Commercial Loan Officer and Loan Operations Officer. His primary duties falls within lending compliance, training and consumer loan reviews.

He attended Three Rivers Junior College in Poplar Bluff, MO and Arkansas State University in Jonesboro, AR. He is also a graduate of the ABA Bank Card School, ABA Commercial Lending School and ABA National Truth-in-Lending Compliance School.

Michele Petry, Ph.D.
Michele Petry, is President of the Glia Group, an Internet consulting and web strategy firm, and an Editor of Michele has written numerous articles, and given lectures, on a variety of topics relating to banking and technology, including online banking, ecommerce, using the Internet, and deploying technology effectively.

Prior to forming Glia, Michele was the Director of Specialized Services at Thomson Financial Publishing where she served as publisher of Thomson's Blue Book, The Banker's Guide to Product and Service Providers, and was responsible for the redesign of the online Thomson Financial Marketplace, launched in June of 1999. As part of her responsibilities, Michele worked closely with vendors and advertisers to understand their unique needs and help them effectively reach their target audience.

Before joining Thomson, Michele served for three years as technology consultant for the Kentucky Bankers Association where she was responsible for the development of the KBA's well-respected online service, BankersNet of Kentucky, and spearheaded the implementation of an integrated association management software to streamline association operations and track all financial institutions throughout the state.

For more than a decade, Michele has been involved in various aspects of technology planning and implementation. Her early involvement in the Internet, which included building one of the first family home pages on the Web in 1993, led to Michele and her family being featured as part of an Internet documentary that aired on PBS called "Using the Internet". While at KBA, she developed a training video and manual to aid bankers learning to use the Internet. Her educational background includes a Ph.D. in Psychology from Vanderbilt University, with published articles in Perception & Psychophysics, Vision Research and Brain Research.

Michele brings to Glia broad-based experience in project management, research and analysis, as well as her knowledge and expertise of the financial services industry.

CONTACT: You can contact Michele by telephone at (502) 458-7632, or by email at

Jimmy Sawyers
Jimmy Sawyers helps financial institutions tackle issues ranging from technology planning to risk management. His twenty-eight plus years of experience in the information technology field includes directing the operations and technology division of a community bank where at age 21, he became one of the youngest officers in the history of his 100-year old bank.

In addition to his nine years as a banker, he has been a consultant to the financial services industry for over 19 years. Jimmy is a graduate of Christian Brothers University in Memphis, Tennessee, with a B.S. in Business and a concentration in Information Technology Management and Telecommunications. Jimmy is on the faculty of the Barret Graduate School of Banking at Christian Brothers University, the Southeastern School of Banking at Vanderbilt University, the Virginia Bankers School of Bank Management at the University of Virginia, the Mississippi School of Banking at the University of Mississippi, and the Southwestern Graduate School of Banking at Southern Methodist University, where he teaches the technology courses at all five schools. Active in the industry as a speaker, author and teacher, Jimmy is a frequent contributor to BankersOnline, publishes the annual Top Ten Trends Impacting Bank Technology for the Bankers as Buyers publication, and he is the author of the book, IT Auditing for Financial Institutions.

Nationally recognized for his entertaining presentations that engage, inform, and educate, Jimmy delivers valuable takeaways, practical advice, and a fresh perspective to complex issues.

Jimmy, his wife Cindy, and their three children, live in Collierville, Tennessee.

CONTACT: You may contact Jimmy at or at 901.487.2575.

Honey Shelton
Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and is recognized as a (BOL) Guru.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.

CONTACT: Honey may be contacted at:

Charles Staats
Charles Staats is General Manager of AdvanceTec Safe Deposit Services Inc. For the last 27 years, he has worked exclusively in the safe deposit box service industry. During that time, he has personally drilled and repaired over 21,000 safe deposit boxes and rotated or re-keyed over 110,000 safe deposit locks and has gained expertise in lock and key problems, safe deposit door problems, appropriate dual control key storage and procedures, drill procedures and issues, box cleaning do's and don'ts, box relocations, and virtually every other facet of the safe deposit business. Mr. Staats has also been a convention speaker on safe deposit-related topics and has authored Safe Deposit Lock Service Manual, an in-house training manual.

CONTACT: You may reach Charles at 210-829-7544 or email:

Barry Thompson, CRCM
Barry Thompson has worked in the financial services industry for over three decades, holding the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He is the onlyfraud educator in our industry who has worked in senior management position, which affords him unique insight into financial institutions.

During his career, Barry has handled over 900 security cases. He has been involved with investigations and prosecutions on the federal, state, and local levels, and has testified before grand juries, county courts, bankruptcy courts, family courts, and the New York State Supreme Court.

In this position, he organized national conferences. And as a security specialist for ACB (2000-2008), Barry has been involved in all phases of organizing the "National Operations, Technology and Security Conference," including designing and overseeing the conference's security track, hiring conference speakers, and writing the conference manual.

Barry is also an internationally-recognized speaker who has appeared at many financial industry conferences. He has made presentations on communications, leadership, compliance, and financial institution security - including presentations in Brussels to European bankers on internal fraud, at the United Nations on identity theft, and to Japanese bankers on bank security.

Recognizing the increasing importance of compliance in the banking industry, he became a "Certified Regulatory Compliance Manager" in 1997.

Barry has attended prestigious schools held by the American Bankers Association and America's Community Bankers. Among them are the National Trust School, held at Northwestern University in 1999; the National Compliance School, held at The University of Oklahoma in 1997 and Emory University in 2006; and the Investment School at Fairfield University in 1993.

He has put his knowledge and expertise to use as an instructor for both CUNA's Security Institute (2000-2008), and for the Vanderbilt University's "Graduate Banking School" held by the Tennessee Bankers Association (2005-present).

Barry is also a writer who contributes to Bankers' Hotline, and other industry publications. He is the security and compliance "guru" for, and he has been interviewed by Newsweek, Computer World, and other national and regional publications.

Barry's professional and educational background, along with his "Certified Regulatory Compliance Manager" designation, provide him with a depth of experience that very few in the financial services industry can match.

Memberships and Certifications
  • Association of Certified Fraud Investigators (associate member)
  • American Society of Industrial Security (member)
  • Banking "guru" for
  • Certified Regulatory Compliance Manager, Institute of Certified Bankers
  • International Association of Financial Crimes Investigators (member)
  • National Speakers Association (professional member)
  • Honor Society of Phi Kappa Phi (member)/li>

    CONTACT: You can contact Barry by telephone at (315) 342-5931 or by email His Web site is

    Eryn E. Tribble
    Eryn Tribble is a certified Associated Business Continuity Professional (ABCP) who offers experience and expertise in Business Continuity Management (BCM) with a focus on employees as the company's greatest asset and human management in continuity. Eryn's BCM understanding ranges from implementing continuity as a project to infusing resilience into the practice of business. She is a dedicated risk specialist with a specialty in finance and commodity trade and supply. Having worked within global supply chains and trade houses, Eryn brings a unique perspective on diversity and resilience.

    Ms. Tribble has the skills to effectively forge solid relationships and engage a broad spectrum of professionals to build consensus across multiple organizational levels. Eryn's experience includes analysis of business impacts, criticality analyses, recoverability assessments, recovery strategy development, pandemic response plans, business and technology recovery plan development and coordinating alternate processing facility exercises. She has helped organizations with definition, development, implementation, maintenance and testing of their Business Continuity program. Eryn offers BCM consulting and coaching that includes experience with federal regulatory requirements for compliance Eryn has worked in conjunction with the Department of Homeland Security, the Federal Emergency Management Agency and the American Red Cross.

    Eryn Tribble has certification through DRII as an Associate Business Continuity Professional (ABCP). She has contributed to the BCM community as an active member of the national Association of Contingency Planners (ACP).

    Professional Education: Disaster Recovery Institute International, BCLE 2000 Level Course; Master's Degree in Clinical Psychology; Bachelor's Degree Psychology with a focus in business.

    CONTACT: You may contact Eryn via email at or by phone 888 297 PLAN (7526). The DCS website is

    J. Branch Walton
    J. Branch Walton is Associate Dean of Student Affairs at Henley Putnam University, an online university specializing in Terrorism-Counterterrorism, Intelligence, and Protection Management. He is also a security consultant and trainer. He retired from the U. S. Secret Service after a 21 year career. Other past employment includes Director of Security for Cummins Engine Company, Criminal Justice faculty at Indiana University, and President of National Association for Bank Security. Branch is a nationally known speaker on topics related to workplace violence prevention and personal security topics. He is also the author of numerous articles, a text book and several book chapters, and he has served as an advisor on video productions. Branch is also a member of the advisory board to several crime prevention businesses, such as Crime Prevention Resources and Lockmasters Security Institute and is the developer of several executive protection programs for US Government agencies.

    Branch has over 40 years combined experience as an instructor, program manager, and training director. He holds a M. A, in Administration of Criminal Justice and worked on a doctoral degree in Adult Education.

    CONTACT: Branch can be reached at 954-385-9791 or BRANWALT@GMAIL.COM.

    Rick Wemmers
    Rick Wemmers is senior partner with which offers business development and employee management help to banks across America. Rick has more than 30 years of successful bank business development experience (large and small banks). His company provides ideas and action plans on how to build deposits, increase profits quickly, advance market share and to quickly improve the sales culture in any bank. Rick has written extensively on bank marketing topics and has been a frequent speaker at banking conferences and seminars. Rick is a Certified Speaking Professional (CSP) one of 600 in the world.

    CONTACT: Rick can be reached at or (770) 565-8727.

    Andy Zavoina, CRCM
    Mr. Andy Zavoina, is an Executive Vice President with the Glia Group, best known for its involvement with

    Mr. Zavoina has been in finance and banking for 29 years. Over 20 years were with a holding company with two Central Texas community banks that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. After starting in loan workouts, Mr. Zavoina has been a consumer, commercial and real estate lender and managed those departments as well as being the banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.

    Mr. Zavoina is a past Chairman of the American Bankers Association's Compliance Executive Committee. He was the 2003 recipient of the American Bankers Association's Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He was chairman of the Editorial Advisory Board for the ABA's Compliance Magazine, Compliance Action magazine, was a member of the ABA's Compliance School Board and is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee.

    He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written numerous articles and lectured on compliance, the use of the Internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations. Internet policies and other compliance related programs are made available on his personal Web site.

    CONTACT: You can reach Andy on the Internet by using his e-mail address,, or through his Web site.

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