Question on customer notification for a Main Office relocation.

We recently submitted an application to relocate our Main Office to another of our existing offices. Following the relocation, the Drive-in at the current Main Office branch will remain open, however the physical lobby of the branch will close. Is this considered an adverse action to customers and will we have to provide 30 days notice to the customers assigned to our current Main Office? If yes, would lobby signage be OK, or will we need to do a mailed notification to these customers?

The law does not apply to mergers, consolidations, or other acquisitions, including branch sales, that do not result in any branch closings. In addition, the law does not apply where a branch is relocated. For purposes of this policy statement, a branch relocation is a movement within the same neighborhood that does not substantially affect the nature of the business or customers served.

Consolidations of branches are considered relocations if the branches are located within the same neighborhood and the nature of the business or branches on the same block following a merger would not constitute a branch closing. The same standards apply to consolidations as to relocations.

That said, I would check with your regulator. Sometimes if the relocation is over a mile away, they want you to follow the 30 day notification requirements.