one of my fears is that we have a customer who comes into the bank wanting to wire money for whatever reason. As we do our due diligence on the wire, we suspect that it is fraudulent and advise the customer as such. Customer shrugs off our advice and instructs us to perform the wire, they've done their homework and it is, in fact, legitimate to them.
Wire gets done...lo and behold, customer back 7-10 days later claiming it was a scam and they want us to help them recover the funds.
Our front line staff and managers have a balancing act to perform - trying to determine if a wire is valid or not to help customers. Tell them we won't do the wire, we risk losing a customer, especially if it is a valid wire.
Customer them goes to a regulator and complains we did/didn't do a wire, and if we did it, after advising we thought it may be a scam, are we now guilty of helping to perpetuate the scam in the eyes of the government investigators? I've seen stranger things happen.
And it scares me to think at some point CFPB may decide that wire losses need to be rolled under Reg E if a consumer was scammed - and the bank owes them the money back.
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