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Deborah Crawford

Bio: 

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 27+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.


Questions Answered

Handling Reg E claims on older transactions

10/03/2021

If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?

Conditions for customers making EFT claims

09/26/2021

When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?

You can’t change Reg E because you want to.

09/19/2021

How can we shorten the time limits in regards to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.

Private ATMS on a CTR?

09/19/2021

Do we record privately held ATM withdrawals on the transaction location for a CTR?

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