We are in the process of installing ITMs in some of our branches and I am concerned for customer safety when using these machines. Are there any types of security devices that can be placed on these units that would aid a person in getting help quickly in an emergency situation (that would immediately notify 911 as an example)?
We had an individual come in to open a new account. They had an out of town license, out of town tag on car, out of town address on a Treasury check and wanted cash back. We said no for various reasons and they left. Later a policeman who banks with us came in. The teller told him about the situation and he asked for copy of the license and check (which the teller provided). He ran the license and discovered there were multiple warrants out for arrest of the person. Later our CFO freaked and said the teller violated laws by providing the info to the policeman. I was wondering what laws were broken and if we are opened up for a lawsuit.
Can you reduce your chances of having a robbery by conducting a physical risk assessment?
Why would my customer be making repeated purchases of Bitcoin?
Should bait money be changed on a regular schedule or is it good practice to keep the same bills as long as the cash drawer is in use?
I was asked two questions regarding security at the drive-thru window and would like your input.
1) If a robber sends a note and/or shows a weapon at the drive-through window, does the teller follow the robbery protocol as a lobby robbery? (I said yes - just want to verify).
2) If a bomb is placed in the drive-through tube/drawer, do they send it back? What do they do? (I say don't move bomb; lock down the facility and evacuate. Call police. I don't know that there's any safe way to alert others in the drive-through.)
If a financial institution discovers a crime or fraud and wants to notify law enforcement, what if anything is needed before records/documents are turned over to help with the investigation?
Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?
We have an person applying for a job and on his/her background their was a non-financial, non-felony crime that happened over 25 years ago. The person received 3 years of probation. How do we interpret that for #1 requirement?
Requirements without an FDIC request are all of the following:
1. Imprisonment < 1 year (Not sure how to interpret this does it count as 3 years imprisonment even though probation (see #3 which would lend credence to this interpretation)?
2. Fine < $1000
3. No jail time served
4. > 5 years ago
5. Not involving a financial institution or CU
Should Internal Audit have access to the Bank's Security Cameras on
a full time basis?
If the bank has a whistle blower line, who should be
responsible for investigating the complaints?