One of our customers had an account takeover. We called the RDFIs and sent reversals, but we got them all back unpaid. What happened?
Our HR employee was at a seminar last week and after some discussion with other bankers, each year they and we have employees complete a Personal Profile sheet. Information needed is employee name, spouse, children's name in the household, vehicles you drive, among other things. We are a small community bank. The other banks she talked to said they were discontinuing this practice. Do you think we need to continue to have these completed every year or at all?
Is there a procedure that Reg E says we must follow to investigate a claim?
Why is it important that safe deposit customers never be left inside your safe deposit vault ALONE?
Can a safe deposit box door be opened without a key?
Why is it necessary to provide dual control on all keys to unrented boxes?
I am looking for some guidance on giving our existing Bank Security Policy a much needed face lift. I was looking for some help on a template which may show me which areas should be stressed more, how to handle procedures in the policy and what to make short and sweet. Is there anything available in a template or guidance?
Why has there been a significant increase in negative safe deposit TV coverage because of box renter disappearance claims?
I am looking for an example of a policy or procedure that addresses the employees need to notify the Security Officer if they are going to enter one of the branches during non-business hours, (nights/weekends). Would you have any information regarding this issue? I am having a problem of employees entering without notifying me as Security Officer and if I make an issue of it they will point out that there is nothing in writing. So I really am not looking to reinvent the wheel and would appreciate your guidance.
We are in the process of installing ITMs in some of our branches and I am concerned for customer safety when using these machines. Are there any types of security devices that can be placed on these units that would aid a person in getting help quickly in an emergency situation (that would immediately notify 911 as an example)?