If your customer has multiple dba names do you do a Part I for each one?
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
Interviews and interrogations: What is the difference?
I have been hearing that people communicate with each other using more than speaking and body language. Is this true and do you have statistics on this subject?
What might discourage a person from talking to you in an interview?
I am the security officer of my bank. We had a problem concerning large cash shortages at one of our branches. When I asked operations to have one person sent to me at a time they refused. They told me they didn’t have time to play games because they were short staffed. I would have to go to the branch to question staff members.
While attending a class on interviews the instructor kept discussing the baseline. The instructor never defined what is a baseline?