Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - Training Topics

Employees Entering Branch On Non-Business Hours

01/22/2017

I am looking for an example of a policy or procedure that addresses the employees need to notify the Security Officer if they are going to enter one of the branches during non-business hours, (nights/weekends). Would you have any information regarding this issue? I am having a problem of employees entering without notifying me as Security Officer and if I make an issue of it they will point out that there is nothing in writing. So I really am not looking to reinvent the wheel and would appreciate your guidance.

OFAC Training Course Required Annually?

01/10/2016

Is OFAC training a required course for our board of directors annually?

Training For Security Person for Events

10/13/2014

There is a lot of training out there for active shooter, but all I have seen right now is geared toward the general population. Do you know of any training geared to what a security person would and should be expected to do during an event? Clearly, our reaction is going to be wanting to take a more proactive approach. However, considering most of us are unarmed by policy, there are limits to what we can do.

Minimum Number of Continuing ED Hours for Security

09/01/2014

Is there a minimum number of continuing ed hours required annually for Security Officers?

Source for BSA Training for Board of Directors

06/24/2013

Could you please tell me of a source for BSA training for our Board of Directors?

BSA Regulation Require Testing Employees?

04/01/2013

Does the BSA regulation require testing employees? A few years ago one of our examiners said we should incorporate testing into our training. I can't find this in the reg.

Minimum Training Allowed for Bank Employees

03/04/2013

When training bank employees, what is the minimum training allowed? We are getting a new core this year and it is going to monopolize a lot of time training for it. We want to stay within the legal guidelines and maintain a curriculum, but need to streamline it for core training purposes.

"Active Shooter" Training

07/16/2012

There's been a lot of media attention paid to "active shooter" events throughout the nation. Are there any training materials that I can use to train my banking staff how to respond to an "active shooter" event in my bank?

Email Security Event Report Form

06/18/2012

Often the Security Manager is the last one to know about a security-related event. My institution still uses an archaic paper form to alert the Security Manager of a problem but nobody can find one if it's needed. Do you have a solution?

Where to get Bank Security Training

04/30/2012

Where can I get Bank security training?

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Business Man deposits a large check

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Handling Difficult People

06/09/2019

I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.

Reg E investigations: best steps

06/02/2019

Is there a procedure that Reg E says we must follow to investigate a claim?

Customer education helps prevent wire fraud

06/02/2019

What is the most common gap in banks’ wire transfer fraud prevention programs?

Handling Difficult People

06/02/2019

We use challenge questions when we don’t know the account holder on the telephone. Today a customer went wild yelling at our call center person for asking to many questions. We tried to explain that it was for his protection, he began to swear at us. I had the teller hang-up the phone could we have handled this better?

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