06/16/2019
A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?
06/09/2019
I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.
06/02/2019
What is the most common gap in banks’ wire transfer fraud prevention programs?
06/02/2019
We use challenge questions when we don’t know the account holder on the telephone. Today a customer went wild yelling at our call center person for asking to many questions. We tried to explain that it was for his protection, he began to swear at us. I had the teller hang-up the phone could we have handled this better?
05/26/2019
What are the annual U.S. losses to wire transfer fraud?
05/26/2019
Working on the teller line I have decided I no longer want to handle someone who carries concealed weapons. How would be the best way for me to handle it at the teller line?
05/19/2019
I work with a teller who scares me as she will tell the customer outright “no,” without explaining why. Today she told a person to get back into line as the transaction would take too much time as she was going on break! Should I go to management or wait until something happens?
05/19/2019
Are most wire transfer frauds focused at businesses or consumers?
05/12/2019
Have there been any recent changes to wire transfer fraud insurance that we should be aware of?
05/05/2019
If we are doing everything recommended by the FFIEC, is our bank safe from loss if a fraud does occur?