I’ve heard that check fraud gangs are recruiting on social media. How can that be?
What is a deep fake and is it a security concern?
If I recognize the voice of my account holder over the phone why do I still need to verify their identity.
I hear about phishing all the time but what is this new thing called smishing and do I need to be concerned?
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?
Is the term “Equal Housing Lender” on our website sufficient or should we actually have the “Dog House” logo?