Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - Authentication Topics

ACH Fraud Suits

08/29/2011

I know there have been lawsuits against banks due to fraud involving unauthorized ACH debits on business accounts. What is the status of those suits?

Regulation J - Security Procedures

05/30/2011

Is the Bank required to have a special procedure section on the DATA form? Should we give the client the option to decline the use of the security procedures that are offered by the bank?

Automated Telephone Banking Systems

10/04/2010

Regarding automated telephone banking systems, customers can currently inquire (get account balance and info) by phone with their account number and last four digits of their SSN. If they want to transfer funds between their accounts, they must complete an application. My bank wants to give automatic access to transfers too. I'm concerned about Reg E issuing access device rules. Is calling the number and following the steps, "requesting" the access? We have new operations personnel who say all banks do this automatically. Other banks don't have customers fill out a form or call and talk to someone, it is all done through the automated phone system. Does this comply?

Does Log On = E-SIGN?

04/06/2009

Will having the customer log on to internet banking suffice for their digital signature if we want to change the terms of an electronic agreement or make some other product or service available?

Securing Remote Deposit Capture Scanners

12/26/2008

How do you recommend that a Remote Deposit Capture customer secure its scanner? Is the scanner itself a security risk?

Red Flag Rule Compliance: 5 Things You Need to Know

10/13/2008

by Bryan Ansley

On What do Red Flag Examiners Focus?

10/13/2008

On What do Red Flag Examiners Focus ?

Financial Crisis: Identity Theft Puts Banks at Greater Risk

10/06/2008

by Bryan Ansley

Guarding Against Phishing Scams

09/29/2008

Silver Lining in Red Flag Rule: Bankers Can Generate Revenue and Increase Customer Satisfaction

09/29/2008

by Bryan Ansley

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Easy Mobile Fraud Solution

With the rise in mobile banking usage, malware targeting mobile devices is on the upward swing as well.

Virtual Contactless Card

Spanish bank Bankinter has released a version of a contactless mobile payment service that does not require a sticker added to the phone or its case or a chip embedded in the phone.

Business Man deposits a large check

06/16/2019

A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?

Handling Difficult People

06/09/2019

I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.

Reg E investigations: best steps

06/02/2019

Is there a procedure that Reg E says we must follow to investigate a claim?

Customer education helps prevent wire fraud

06/02/2019

What is the most common gap in banks’ wire transfer fraud prevention programs?

Handling Difficult People

06/02/2019

We use challenge questions when we don’t know the account holder on the telephone. Today a customer went wild yelling at our call center person for asking to many questions. We tried to explain that it was for his protection, he began to swear at us. I had the teller hang-up the phone could we have handled this better?

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Security Training View All

07/23/2019

25 Critical Mistakes a Smart Institution NEVER Makes “Updated”

presented by Barry Thompson

11/05/2019 to 11/06/2019

2019 Lending Compliance Triage

03/03/2020 to 03/04/2020

2020 BSA/AML Top Gun Conference

Scottsdale, AZ

Deception for Dollars: Social engineering your staff and Call Center

This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.

Detecting and Mitigating Skimming Fraud Losses

How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.

Beginning Security Officers - Steps for Success

You'll learn about the foundations of a successful security program, including building a security team, communicating with management and board members, working with law enforcement and peers, and much more!