If your customer has multiple dba names do you do a Part I for each one?
Are requirements of UCC4A the same in every state?
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
Is the term “Equal Housing Lender” on our website sufficient or should we actually have the “Dog House” logo?
Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?
What can we use to try to help educate customers about warning signs of identity theft?
In the event someone attempted identity theft at our bank, but we caught it and therefore didn’t suffer a loss, do we not have to file a SAR?