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Upcoming Live Webinars about Operations

TuesdaySeptember 25, 2018 1:30 pm CDT
 

BSA Annual Training

BSA Annual Training

Training is a Pillar of your BSA/AML compliance program. And there is so must to train on! A new CTR, big changes on a new SAR, new beneficial ownership rules and risk-based customer due diligence. Is your staff ready and trained?

ThursdayOctober 11, 2018 1:30 pm CDT
 

VISA and Reg E Error Resolution

VISA and Reg E Error Resolution

VISA recategorized its chargeback reason codes in April 2018. These changes could impact your Reg E investigation processes as well as non-reg E related disputes.

TuesdayOctober 30, 2018 1:30 pm CDT
 

Offloading Undesirable Customers

Offloading Undesirable Customers

Rude, obnoxious customers -- who needs them?! Customers who are so high maintenance that maintaining their accounts is a bad business decision -- why do you want them?

TuesdayNovember 06, 2018 1:30 pm CST
 

Common Issues and Errors with Living Trust Accounts

ThursdayNovember 08, 2018 1:30 pm CST
 

The Marijuana Banking Dilemma

The Marijuana Banking Dilemma

This program takes a deep, hard look at the risks and rewards, the practical challenges of truly avoiding banking MRBs, as well as the challenges of embracing them.

TuesdayNovember 13, 2018 1:30 pm CST
 

Investigating Unauthorized EFT Activity

Investigating Unauthorized EFT Activity

Join us to get into the “down and dirty” of investigations! Regulation E requires that institutions perform an investigation if a consumer makes a claim of an error, such as unauthorized debit activity.

On-Demand Webinars about Operations

Recorded on September 18, 2018
 

Safely Banking Minors

Safely Banking Minors

When a customer wants to add his kid as a joint owner or POD beneficiary, what’s the best course of action? If you open an account for someone who is a minor, can you enforce the deposit account agreement?

Recorded on September 06, 2018
 

IRS Reporting Requirements: 1098s, 1099s, TINs and Backup Withholding

Recorded on August 28, 2018
 

The ABC's of Policies

The ABC's of Policies

It sounds so simple: Policy, Procedure, Practice and Performance are the backbones of your credit union’s operations.

Recorded on August 21, 2018
 

Insider's Guide to Operations Procedures

Recorded on July 31, 2018
 

Analyzing and Accepting Powers of Attorney

Analyzing and Accepting Powers of Attorney

If you groan when someone walks into the bank with a power of attorney, it’s likely your discomfort stems from uncertainty about what to look for and what to do with this type of legal document.

Recorded on July 18, 2018
 

Reg E Claims: Just do them right!

Reg E Claims: Just do them right!

When the bank has a claim for an unauthorized EFT, it costs you money. The choices you make will determine how much that will be. If you pay every claim, you may be giving away profits.

Recorded on July 12, 2018
 

The Beginning Security Officer

The Beginning Security Officer

The Bank Protection Act and the implementing regulations specify the requirements for the Security Officer. We have designed this program specifically for the individual who has little or no previous training in financial institution security.

Recorded on June 13, 2018
 

Freebies, Bonuses and Contests

Freebies, Bonuses and Contests

The conundrum, a branch wants to raffle off homemade pies to raise money for a charity near and dear to the heart of those bankers. But is this a raffle, a contest or a lottery?

Recorded on May 30, 2018
 

A Banker’s Guide to Important Check Issues

Recorded on May 23, 2018
 

Regulation CC – July 2018 changes!

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