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Upcoming Live Webinars about Operations

WednesdayNovember 13, 2019
 

SAR: Line-by-Line

SAR: Line-by-Line

During the webinar you will review line-by-line the text fields and requirements to complete the SAR. There are fields for cybercrimes, notes to FinCEN and narrative instructions.

TuesdayNovember 19, 2019
 

Managing Unauthorized ACH Items

Managing Unauthorized ACH Items

When your bank receives a claim that an ACH charge to a customer’s account was unauthorized, you have to respond correctly and your customer expects swift results.

TuesdayDecember 03, 2019
 

CRA Success: Business and Ag Lending

CRA Success: Business and Ag Lending

Small business and small farm lending is important to Community Reinvestment Act (CRA) success regardless of bank asset size: small bank, intermediate small or large bank.

ThursdayDecember 05, 2019
 

UDAAP, the Risk is Real

UDAAP, the Risk is Real

Paraphrased, here is what one circuit court said, “consumers are protected from a company’s deception, even if they never actually read its disclosures.” The world of compliance is different when you consider UDAAP whether with one or two “A’s”.

WednesdayDecember 11, 2019
 

New Regulatory Capital Rules for Community Banks

TuesdayDecember 17, 2019
 

20 Internal Fraud Errors to Avoid

20 Internal Fraud Errors to Avoid

Financial institutions that are not prepared for an internal embezzlement will make major mistakes. Fraud can be easy to find when only one person is involved.

TuesdayDecember 17, 2019
 

The New Normal in Bank Robbery Awareness

The New Normal in Bank Robbery Awareness

All too often the person(s) conducting robbery training or handling the aftermath of a robbery have very little background in the area. A majority of the time they have never experienced a robbery or been involved with the aftermath.

On-Demand Webinars about Operations

Recorded on November 07, 2019
 

Auditing Websites

Auditing Websites

Websites and social media are becoming a primary means of advertising and information delivery for many banks.

Recorded on October 16, 2019
 

Mastercard & Reg E Error Resolution

Mastercard & Reg E Error Resolution

Regulation E came back into the news in a big way in 2019 as the CFPB levied a $3.5 million civil money penalty and $12 million in restitution against an institution for incorrectly processing dispute claims.

Recorded on October 15, 2019
 

VISA and Reg E Error Resolution

VISA and Reg E Error Resolution

Regulation E came back into the news in a big way in 2019 as the CFPB levied a $3.5 million civil money penalty and $12 million in restitution against an institution for incorrectly processing dispute claims.

Recorded on October 10, 2019
 

Escrow Accounts A to Z

Recorded on September 12, 2019
 

Advertising – Dun Right

Advertising – Dun Right

If one of your hats means you produce, review, or answer to the advertisements your bank uses, this webinar is for you.

Recorded on July 11, 2019
 

Reg E Claims: Just do them right!

Reg E Claims: Just do them right!

You know what makes me mad? It’s when a customer makes a stupid choice to EFT money, then wants to make a claim so they can get that money back from the bank. When the bank has a claim for an unauthorized EFT, it costs the bank real money.

Recorded on June 05, 2019
 

Wire Transfer Fraud Prevention Programs

Wire Transfer Fraud Prevention Programs

In today’s high-fraud environment, banks who have gaps in their wire transfer fraud program are set up for significant losses and compliance issues. Often these gaps go undetected until fraud occurs.

Recorded on May 14, 2019
 

Holds for Tellers

Holds for Tellers

Regulation CC’s rules on check holds are certainly less complicated than they were ten years ago, but tellers continue to be confused about when holds can be placed and for how long.

Recorded on May 09, 2019
 

New CFPB Expectations: Compliance in 2019

New CFPB Expectations: Compliance in 2019

This webinar will illuminate what, exactly, those regulatory priorities are, and will help your bank understand, implement, and comply with the CFPB priorities, rules, and federal regulations.

Recorded on May 08, 2019
 

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