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Upcoming Live Webinars about Operations

ThursdayOctober 10, 2019
 

Escrow Accounts A to Z

TuesdayOctober 15, 2019
 

VISA and Reg E Error Resolution

VISA and Reg E Error Resolution

Regulation E came back into the news in a big way in 2019 as the CFPB levied a $3.5 million civil money penalty and $12 million in restitution against an institution for incorrectly processing dispute claims.

WednesdayOctober 16, 2019
 

Mastercard & Reg E Error Resolution

Mastercard & Reg E Error Resolution

Regulation E came back into the news in a big way in 2019 as the CFPB levied a $3.5 million civil money penalty and $12 million in restitution against an institution for incorrectly processing dispute claims.

ThursdayNovember 07, 2019
 

Auditing Websites

Auditing Websites

Websites and social media are becoming a primary means of advertising and information delivery for many banks.

TuesdayNovember 19, 2019
 

Managing Unauthorized ACH Items

Managing Unauthorized ACH Items

When your bank receives a claim that an ACH charge to a customer’s account was unauthorized, you have to respond correctly and your customer expects swift results.

On-Demand Webinars about Operations

Recorded on September 12, 2019
 

Advertising – Dun Right

Advertising – Dun Right

If one of your hats means you produce, review, or answer to the advertisements your bank uses, this webinar is for you.

Recorded on July 11, 2019
 

Reg E Claims: Just do them right!

Reg E Claims: Just do them right!

You know what makes me mad? It’s when a customer makes a stupid choice to EFT money, then wants to make a claim so they can get that money back from the bank. When the bank has a claim for an unauthorized EFT, it costs the bank real money.

Recorded on June 05, 2019
 

Wire Transfer Fraud Prevention Programs

Wire Transfer Fraud Prevention Programs

In today’s high-fraud environment, banks who have gaps in their wire transfer fraud program are set up for significant losses and compliance issues. Often these gaps go undetected until fraud occurs.

Recorded on May 14, 2019
 

Holds for Tellers

Holds for Tellers

Regulation CC’s rules on check holds are certainly less complicated than they were ten years ago, but tellers continue to be confused about when holds can be placed and for how long.

Recorded on May 09, 2019
 

New CFPB Expectations: Compliance in 2019

New CFPB Expectations: Compliance in 2019

This webinar will illuminate what, exactly, those regulatory priorities are, and will help your bank understand, implement, and comply with the CFPB priorities, rules, and federal regulations.

Recorded on May 08, 2019
 

E-SIGN - Use It Write or Not at All

Recorded on May 07, 2019
 

ADA Website Compliance

ADA Website Compliance

In recent years, plaintiffs have sent countless demand letters and filed thousands of lawsuits alleging that digital platforms of businesses – including financial institutions of all sizes-- are in violation of the Americans with Disabilities Act (AD

Recorded on February 19, 2019
 

IRA Update and Review

IRA Update and Review

IRAs get a pay raise for 2019! All new IRA numbers for 2019 bring increased deposits and revenue opportunities for 2019.

Recorded on February 08, 2019
 

IRAs: From the Ground Up

IRAs: From the Ground Up

Want to learn the four IRA Products, the basics on IRA rollovers and transfers, plus some distribution training?

Recorded on January 15, 2019
 

Annual OPERATIONS Compliance Recap

Annual OPERATIONS Compliance Recap

Have you checked all the boxes on your list of Operations changes from 2018? Is there something you missed during the time you spent focused on any of the inevitable distractions?

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