I work with a teller who scares me as she will tell the customer outright “no,” without explaining why. Today she told a person to get back into line as the transaction would take too much time as she was going on break! Should I go to management or wait until something happens?
Are most wire transfer frauds focused at businesses or consumers?
Have there been any recent changes to wire transfer fraud insurance that we should be aware of?
If we are doing everything recommended by the FFIEC, is our bank safe from loss if a fraud does occur?
Our wire transfer contract with business customers states that they are responsible for any fraud losses. Will this protect our bank?
Is there any regulation against adding to existing IRA CDs before maturity?
What can we use to try to help educate customers about warning signs of identity theft?
In the event someone attempted identity theft at our bank, but we caught it and therefore didn’t suffer a loss, do we not have to file a SAR?
We have a new customer, just moved to our town, from an HIDTA county in Florida. When I process a risk aassessment, and use his Florida driver's license address, the risk is a high risk. How long should I monitor this account? He did get a Louisiana license on the day that he opened his account.
We had an individual come in to open a new account. They had an out of town license, out of town tag on car, out of town address on a Treasury check and wanted cash back. We said no for various reasons and they left. Later a policeman who banks with us came in. The teller told him about the situation and he asked for copy of the license and check (which the teller provided). He ran the license and discovered there were multiple warrants out for arrest of the person. Later our CFO freaked and said the teller violated laws by providing the info to the policeman. I was wondering what laws were broken and if we are opened up for a lawsuit.