12/05/2021
Did the CFPB issue a statement about enforcement of prohibitions on the use of estimates in remittance transfer disclosures in light of the COVID-19 pandemic?
09/12/2021
With more of our bank customers using mobile payment apps, such as PayPal, Venmo, Zelle, we are concerned about the increase in potential fraud for our customers and our bank. What steps can we take to mitigate real-time payments fraud?
05/03/2020
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
04/26/2020
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
04/19/2020
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
04/12/2020
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
04/23/2017
One of our customers had an account takeover. We called the RDFIs and sent reversals, but we got them all back unpaid. What happened?
10/16/2016
Why would my customer be making repeated purchases of Bitcoin?
12/12/2015
Can we re-route an ACH credit coming into a closed account to the customer’s loan account if their DDA is closed?
04/15/2013
When setting up businesses for online banking, ACH, and remote deposit capture, does the bank maintain control over users of the business or do they set up an administrator for the business for them to maintain?
