05/03/2020
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
04/26/2020
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
04/19/2020
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
04/12/2020
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
04/23/2017
One of our customers had an account takeover. We called the RDFIs and sent reversals, but we got them all back unpaid. What happened?
10/16/2016
Why would my customer be making repeated purchases of Bitcoin?
12/12/2015
Can we re-route an ACH credit coming into a closed account to the customer’s loan account if their DDA is closed?
04/15/2013
When setting up businesses for online banking, ACH, and remote deposit capture, does the bank maintain control over users of the business or do they set up an administrator for the business for them to maintain?
09/24/2012
The husband of a long time customer of the bank, is using her account to deposit large dollars in postal money orders, cash, his social security check and wires for services he provides. The money is then Paypal'd out. We have no idea of the source of these funds. Her paycheck is an ACH not in questions. We have been filing SAR's for a year. Should we leave the account open?
12/05/2011
An employee in a company's accounting department pays a personal debt by ACH using the company's business checking account information. The employee is authorized to make ACH's for the company for business purposes only. The debt collection firm accepted the information and originated the ACH to be paid from the business account to the debt collection firm's account. The debt collection firm did not know, nor had they any reason to know, that the account was a business account. The debt collection firm believed the account was the employee's personal account. Who is responsible for the loss if the employee/wrongdoer cannot be located?
