More than a few of our branch offices house sales and service teams from other bank departments, such as commercial lending. Should those employees receive annual robbery training?
Which internal control is better for handling cash in branch office ATM vaults - Dual Control/Dual Custody or Dual Presence?
If a financial institution discovers a crime or fraud and wants to notify law enforcement, what if anything is needed before records/documents are turned over to help with the investigation?
With more of our bank customers using mobile payment apps, such as PayPal, Venmo, Zelle, we are concerned about the increase in potential fraud for our customers and our bank. What steps can we take to mitigate real-time payments fraud?
Our branch just started using Teller Cash Recyclers (TCRs). Do they deter criminals? In a robbery situation, what dollar amount should we dispense when the Duress Dispense key is activated? Do you dispense a specific denomination or random bills? Also, how do you handle bait money?