Separate Location for NDIP

Clear physical separation is not always possible. In that case, the bank should set up the NDIP area in such a way that the customer can readily distinguish between the location for buying securities and for making deposits or purchasing certificates of deposit. Test the location by walking into the bank and seeing the arrangement as the customer sees it.

If separate locations really are not possible, the training program should include coaching on how to handle customers to create the impression of a separate area. Bank staff and NDIP sales staff should handle the customer contacts in a way that distinguishes the product.

Copyright © 1997 Compliance Action. Originally appeared in Compliance Action, Vol. 2, No. 16 & 17, 12/97