Industry First? Tellers Help Choose Teller System!
Updating a teller automation system is an important task for financial institutions of all sizes, and when the three-office Bippus State Bank in Kansas City, KS, decided it needed to modernize, it developed a thorough evaluation process that included analysis by users.
The computer operations person in charge of the project invited three teller system providers into the bank to give demonstrations to a technology committee. The committee consisted of himself, a board member, a manager and three of the bank's tellers.
Copyright © 2002 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 12, No. 5, 6/02