Our customers who want e-disclosures click on an “Enroll Me” link. Is that good enough for compliance?
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
We like having customers sign up for Internet banking when they open their accounts. Is this acceptable for E-SIGN, or is more needed?
What are current CFPB Regulatory Initiatives?
What do the proposed CFPB rules on debt collection say?
The CFPB recently released new guidance on reporting natural disasters and loans in forbearance. Where can we find this information?
How has CFPB Director Kathy Kraninger attempted to improve and strengthen consumer financial laws and regulations?
Is the CFPB expected to take any UDAAP actions this year?
What actions has Congress recently taken that impact the CFPB?
How can banks create a dialogue with their customers via Facebook or other social media without being drawn into situations where a customer or the banker might make a social media mistake (e.g., posting an account number online)?