We have customers who initiate the same Reg E wires, for the same amount, to the same country, each month. The required disclosures are read to the customer each time. Can this disclosure requirement be waived if the customer sets up the wire as a Standing Order or sets up the wire to be an STO?
If a customer files the claim and the reason they choose is unauthorized but then goes on to say they authorized the payment they just feel like they were scammed can we deny based on the fact they admitted to authorizing the payment?
A text is sent to the customer from Zelle to confirm the transaction, the
customer responded to it Yes, for the transaction to go. If I have proof that the text was
sent to the phone of the customer, is the bank liable?
What if it was our debit card used with the P2P vendor with which we do not
have an agreement - can we refer our customer back to the 3rd party for error resolution?
Why are P2P losses increasing?
Are we still required to send the bank of first deposit a notice if we're returning a check of $2,500 or more unpaid?
Our customer bought a cashier's check and sent it to a company in what turned out to be a scam. Can she stop payment on the check?
We use the exemption in Reg E and push P2P claims to the vendor so we minimize losses. It’s our policy.
Our customer bought a new pet online that never came and wants us to refund them for the loss. Are we required to?
Does the "midnight deadline" apply to ACH items?