07/16/2012
I cannot find the record of retention for ATM/Debit Card applications or alterations in the state of MI. How long must they be kept?
02/28/2011
I once read something that stated the Equal Housing Lender logo (EHL) should be displayed anywhere a home loan application is received. Should a national bank have the EHL logo displayed on each loan officer/customer service desk where home loan applications are received or is the lobby poster sufficient?
10/18/2010
The bank wants to give a gift under $25 for all customers who fill out applications for credit cards or loans. This promotion will be held at branches in certain areas, but not statewide. Flyers will be available at all the personal bankers' desks. What would be the compliance requirement?
08/09/2010
Marketing wants to advertise that we have instant approvals for online applications. In fact, we will look at the credit score and terms requested, but some applications will be told their request is pending or is referred to a lender for review. I'm not keen on this ad from a compliance perspective, but what can I say to back this up?
07/26/2010
Can a foreign national obtain a credit card?
06/07/2010
Is there a certain sequence for state tax ID numbers? Do they start with a certain number per state/county?
09/08/2008
We have scripted disclosures for telephone applications on credit cards that include the Schumer Box disclosures. Marketing is trying to get us to reduce the talk time on the call. Reg Z says the disclosure requirements do not apply if the call is initiated by the consumer. Do they really mean that we can allow someone to apply by telephone without being given the Schumer disclosures? Do you have any guidance or thoughts on the matter?
05/21/2007
When reviewing our website, what are the main compliance issues we need to look for?
05/07/2007
I am an auditor of a bank and did the branch audit yesterday. What are the requirements under CRA for the notice to be posted in a branch of a bank which is OTS regulated? I have a copy of the notice and want to make sure that it complies with the Reg.
11/01/2006
Forgery & Altered Documents?Part V
By Dana Turner
Document Alteration Techniques?continued
Forged Applications
