If credit is denied because of issues related to only one applicant, for example a charge-off, can we disclose that reason to both applicants, and do both applicants get an Adverse Action Notice?
We have a vendor who will be conducting a telephone survey pertaining to our customers' experience and usage with our credit card product. The following is our process:
1) Customers listing is obtained from the banks payment processor.
2) Customers who "Opted Out" will be excluded.
3) Our vendor conducting the survey will ensure the customer has the opportunity at the beginning of the call to decline taking the survey as a courtesy.
4) Customers called are not randomly selected but based on our customer listing.
Has there been a case where a lender tried so hard to assist minority applicants that it had a fair lending issue with majority applicants?
Our lender had a request for a reverse mortgage. He provided an Adverse Action Notice, but did he have to, since we don’t offer reverse mortgage loans?
Website ADA Discrimination cases appear to be on the rise; how many of these cases were filed in federal court in 2018, and is this actually a significant increase from earlier years?
Since 2014, the DOJ has brought numerous enforcement actions against businesses, including banks, whose websites and mobile applications weren't easily accessible for persons with disabilities and, therefore, were potentially non-compliant with the Americans with Disabilities Act (Act). In order to make their websites and apps more accessible for differently-abled people, what actions have these DOJ settlements required such businesses to take?
How many banks have been sued under the ADA in federal court in 2019?
Does my bank's mobile app need to be compliant with the ADA?
Based on the CFPB's latest semiannual report, what are examples of topics of critical importance to the Bureau right now?
What is an example of a rule we can expect the CFPB to propose this year?