07/25/2021
I have a commercial customer who had her signature forged on payroll checks in her January statement. Can these items be sent to the BOFD for collection now that we are in early May?
07/11/2021
What are ways we can mitigate check fraud risk at proprietary ATMs that take deposits?
07/04/2021
I received a hold harmless letter along with and Affidavit of Unauthorized Signature. It seems one of our customer's deposited a counterfeit check. What action should I take as an operations standpoint?
07/04/2021
I received a hold harmless letter along with and Affidavit of Unauthorized Signature. It seems one of our customer's deposited a counterfeit check. What action should I take as an operations standpoint?
04/25/2021
What is time frame in which a bank must credit the consumer's account for fraudulent wire transfers? The transfers were allegedly processed via the consumer's hacked email. The bank did not verify with the consumer prior to releasing the wires.
01/24/2021
Many of our members have received a notification (email) of an invalid login attempt to our online banking. Our online banking requires a username and password to login. When we question our online platform, they advise the attempts are third party aggregators attempting to login using the username our member provided to the 3rd party companies. However, when we question our members, they have not provided their login credentials to another company. The login attempts are attempted from the service provider Amazon.com,inc. Is anyone familiar with this or does anyone have similar issues with invalid login attempts?
08/16/2020
So, we have a customer that continues to have unauthorized charges on their debit card. We believe that someone in her house is doing these charges, but have no proof. Other than revoking her debit card privileges, is there anything else we can do? We cannot deny her disputes just because we believe someone in her house is doing them, right?
05/03/2020
Is the financial institution required to accept a Reg E Claim for a customer who states that he/she purchased a gift card and later finds out it was a scam? The customer has already contacted the merchant and the merchant has blocked further usage of the gift card and has notified our customer that they will credit her the funds that were not used but they will not credit her for the funds that have been used. The bank is not responsible for submitting a claim to the merchant for those funds, correct? In this case, the customer is responsible for the amount that was used by the scammer? Example: Customer purchased a $300 Amazon Gift card, finds out it was a scam, contacts Amazon, Amazon notifies him that $100 has already been used but they have blocked the card and will issue him credit for $200, and now the customer wants to file a claim to get the $100 back.
12/15/2019
Customer of credit union removed his attorney-in-fact from having this designation on his account. Three years later he went to the credit union
and verbally asked to make sure that the AIF was "off" his accounts in every way. Two years later the ex-AIF presented a customer service request
document adding herself as beneficiary. If this is a forgery as claimed, it appears to bear a good one of customer's signature. Is credit union liable
for now having paid her as beneficiary?
08/25/2019
What avenues of recovery are there for an issuing bank where their customer is killed abroad, and fraudulent transactions are made by the perpetrator after the killing and subsequent theft? The killing occurred 26 days ago, and the transactions occurred the day of the killing and the following day.To make matters worse, the card used was a MasterCard debit card, and the perpetrator somehow obtained access to the PIN.
