What does the "stay" of the compliance date for the Payday Loan Rule do?
What is the “one-click away” rule for electronic advertisements?
Our customer says they signed up for a free trial offer and gave their checking account number to pay for the S&H, but claim they didn’t want ongoing shipments. They want us to return the 4 ACH debits that hit their account. Can we return?
Our business customer says they have proof that another business fraudulently debited the customer’s account multiple times over the past 2 months via ACH CCD, then disappeared. Since they can’t get their money back from the other business, the customer wants the bank to return the transactions. Can we return the transactions with our customer’s “evidence” of fraud?
What are some solutions available to help our bank detect possible fraud faster? Does one solution work for every account type (business and consumer)?
Can we open a personal account and label it “Farm Account” and let the customer operate a business out of it?
Our business customer has been debited 3 times by a business they don’t work with. All of the entries are PPDs that settled in the last 20 days. Do we have any recourse for our business customer?
Why do we have to investigate all Reg E EFT claims?
Our signature is asking for an exempt code in the W-9 portion of the contract. What is it and where are the codes?
Our customer called stating 5 recent ACH debits are “fraud.” We’ve asked for a WSUD but haven’t received it yet, and 2 of the transactions are nearing the deadline for return. Can we return based on the customer’s verbal claim? If we don’t receive the WSUD, can we deny the claim?