I have a customer who is disputing a monthly telephone charge of $27.06 (Virgin Mobile). This same charge has been coming out of his account for 18 months, totaling $487.08. He advised me of this error on 5/30/12. My question is: What part of this amount is our bank liable for?
Where can I get a list of compliance signage that is required in branches and at ATMs?
Our bank compliance officer left last fall for another job. I am in charge of our electronic sign and need to find out where there is a clear/concise source of information that guides us in what we have to disclose on the sign for interest rates, terms, etc.
Is it necessary to rekey a safe deposit box if both keys are turned in upon closure?
If we run an ad in the paper, does it need to say we are an "Equal Opportunity Lender" or an "Equal Housing Lender?" We've seen both.
How can I communicate compliance risk in terms that the business can understand and use to make immediate, measurable cost versus benefit risk decisions?
How can I communicate IT risk in terms that the business can understand and use to make immediate, measurable cost versus benefit risk decisions ?
Where can I find the TLGP signage for opting-out and when does this need to be posted in our bank branches?
How can I improve the efficiency and effectiveness of my collections department?
Do banks have to post a sign telling customers that they will be closed for a holiday? If yes, what are the parameters and how visible must the sign be?