We have hundreds of returned estatement notifications a month. It could be due to changing email address, inbox full etc. As long as it's spelled out in our disclosure that it's the customers responsibility to update their email address does that bank have a responsibility to follow up for a valid email address? Any advice on this subject would be great.
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If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
Is there a time frame in which paper deposit statements must be mailed after generated?
Can you please tell me where I will find guidance on how to handle emails that bounce back that are the notification that the customer’s statement is available. It used to be in 230.10 but I can’t find anything similar in Reg DD now.
If a customer has electronic statements, is the bank obligated to provide, at no charge, a printed statement to the customer upon their request?
If a business or personal account holder does not look at their checking account e-statement, what are the bank's requirements in mailing the statement?
By whom are we required to send out Reg E statements?